Apex Ending Text Messaging Support

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trevorhiller

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I just received this pop up stating that Apex Fusion is ending text messaging support. This is quite frustrating as I have an iPhone and I've configured the emergency Bypass feature with a custom text message tone to wake me up at night for any emergencies.

iPhones unfortunately don't let you change the sound for specific app push alerts (that I am aware of). So while you can obviously still receive push alerts, the effect might not be the same.

This could be quite problematic for a lot of people I imagine. Thoughts/Work-Arounds?

Reference: https://www.neptunesystems.com/sms/
 
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IFTT? Pump the apex xml logs to a service say running on a local machine (like a Pi), when variable in xml logs = your text message condition, set condition via IFTT for a text.

Full disclosure I don't use a system like this and am just spit-balling for 2 minutes. Better minds and more time I'm sure can do something more elegant/less moving parts.
 
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I'm really surprised there hasn't been more reaction to this, which is a loss of an important feature. Seems like a move in the wrong direction.
Most of the mobile services have a email to sms conversion. So if the Apex will send an email alert you can send it to the email address that you mobile service provider has for email to sms and get it as a text instead of an email. The controller I use does not have text alerts either but I never used it. It does have push notifications and email alerts along with local which is visual and audible.
 

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I just received this pop up stating that Apex Fusion is ending text messaging support. This is quite frustrating as I have an iPhone and I've configured the emergency Bypass feature with a custom text message tone to wake me up at night for any emergencies.

iPhones unfortunately don't let you change the sound for specific app push alerts (that I am aware of). So while you can obviously still receive push alerts, the effect might not be the same.

This could be quite problematic for a lot of people I imagine. Thoughts/Work-Arounds?

Reference: https://www.neptunesystems.com/sms/
This sound like an iPhone problem more than an Apex problem. You still have email and push notifications. Not being able to customize your push notifications is not Neptune's fault.
 

FMF0331

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I'm really surprised there hasn't been more reaction to this, which is a loss of an important feature. Seems like a move in the wrong direction.
They slowly take away little features here and there, before you know it you'll have to pay for features that was taken away from you.

I could be wrong, just my 2 cents
 
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trevorhiller

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Google "email to sms your service provider" and add your mobile service provider to the search if Apex will still do email alerts.
yes for Verizon it’s @vtext.com, but it sounds like this might be an issue too. The carriers are trying to limit businesses sending mass quantities of daily texts. I’m not certain this is effected, but I imagine it might be or might be soon. It seems if it were this simple, they would have listed this as a work around.

I'm really surprised there hasn't been more reaction to this, which is a loss of an important feature. Seems like a move in the wrong direction.
Me too.
This sound like an iPhone problem more than an Apex problem. You still have email and push notifications. Not being able to customize your push notifications is not Neptune's fault.
I never said it was, I’m just looking for options. The fact that iPhone doesn’t allow you to setup custom alert sounds on a per app basis is quite annoying.
They slowly take away little features here and there, before you know it you'll have to pay for features that was taken away from you.

I could be wrong, just my 2 cents
I did some quick googling and it sounds like what’s driving this is the carriers trying to reduce spam text messages. It sounds like Neptune could be a registered company, but the problem is they have fixed daily messaging limits. That would be quite hard to predict because every has text alerts set up for different situations.
 
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I’m new to iOS in the last couple months but can’t you set up Apex to be allowed through on a Focus mode?

It doesn’t need a special sound or anything. Any app or contact allowed past my Focus mode means it’s a true emergency and I need to be woken up.

You could also put an audible alarm on your tank to wake you up if needed.
 
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I’m new to iOS in the last couple months but can’t you set up Apex to be allowed through on a Focus mode?

It doesn’t need a special sound or anything. Any app or contact allowed past my Focus mode means it’s a true emergency and I need to be woken up.

You could also put an audible alarm on your tank to wake you up if needed.
Yes you can do this and I do have it setup that way. I’m a pretty heavy sleeper and my tank is on a different floor so I might have to look into a remote audible alarm system of some sort near my bedroom.
 
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I have always used iPhone and the text messages from Apex.....I am confused as to what the issue is? I actually just tested it....as of right now it still is working.....for now lol.
 
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trevorhiller

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I have always used iPhone and the text messages from Apex.....I am confused as to what the issue is? I actually just tested it....as of right now it still is working.....for now lol.
Mine is actually still working too, but I presume since they sent this notice out it’s going to stop working at some point.

Or perhaps maybe we’ll get lucky and it will just be an “unsupported feature.”
 
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Looks like mine just stopped working. I tried added my phone number (how it was setup before) and [email protected] and now I’m getting this message.
 

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