mate, you’re coming across quite rude.
Sorry you feel that way. I suspect you have never reached out to us for help as we are certainly happy to do so. How many manufactures in our hobby have live chat available 9-5 m-f? We answer our phones, return calls and emails. I think many who have dealt with us in the past would agree we stand way out in front of most all our industry for our support. However it comes at a cost and I don't think its unfair of us to expect to have an ability to pay for that cost (in the way of purchases made through our dealer network).
Sorry you feel that way. I suspect you have never reached out to us for help as we are certainly happy to do so. How many manufactures in our hobby have live chat available 9-5 m-f? We answer our phones, return calls and emails. I think many who have dealt with us in the past would agree we stand way out in front of most all our industry for our support. However it comes at a cost and I don't think its unfair of us to expect to have an ability to pay for that cost (in the way of purchases made through our dealer network).
Generally speaking until a cost is involved (like if we have to send a part, shipping label for a return etc) we do not require a receipt. We support folks who have 10 year old fixtures they bought 3rd or 4th hand pretty regularly.
If you would like to discuss it further you can find me on live chat or give us a call
I certainly appreciate years of support. I cannot speak on your experience that long ago, I have only been here since 2015. I hope you will keep in mind we are not engineers here and often times our support is limited to our experience and the help we can get from ATI Germany when needed. 10 years ago the Powermodule was brand new (I don't even have records showing it beyond 2013 since it was RG like you said). We have lots of experience since then much of which we figured out on our own like you did.
We have no expectation of ever being able to offer the Straton Pro unfortunately.
I'd strongly consider the original stratons if I were you. I have 6 over my 400 and theyre by far my favorite lights of all time. Every reefer that comes into my living room immediately says the exact same thing. The "pros" really just came about 6 months after the originals were released as a way to curb expenses during covid when they couldn't get the parts they needed to make the original. They came out with a crappier version and labeled it "pro" and hoped no one would notice the most important component was missing (the diffuser).
