True. Aluminum would be ok on the exterior - for those that have an exterior. Ideally, the design won’t be based on the assumption that reefers are going to mount controllers anywhere except for for a cramped, humid, salt-creeped corner - under constant barrage of high-intensity UV lighting. We want a product that is one small step away from being over-engineered, and we will pay premium prices for a bomb-proof controller!!
No way that will happen. The mullet is the source of all Ryan's powers; the day he cuts it is the day BRS goes under.
Slightly off topic, but Neptune seems to have inconsistent customer experiences from what I’ve read. I purchased an Apex about a year ago, and almost immediately one of the ports on my FMM went bad. I didn’t want to waste my time dealing with tech support only to then pay for them to repair something less than a few months old. So it’s either they tried to build it as cheaply as possible or bad manufacturing processes. When my unit dies I’ll switch to GHL
I must have a few “G” invested in Neptune. I can certify they have some duds: both AFS and ATK are junk IMO
Sounds to me it's a problem with US policy rather than Neptune's (if companies choose to exploit a policy). If a product is purchased brand new and is damaged should be returned to place of purchase and they should exchange the item then they deal with the return, rather than the manufacturer or at least that's how it works in the UK some items are returnable to place of sale for twelve months but some are thirty days then it's return to manufacturer. Is it common practice in the US that manufacturers take the responsibility from point of purchase or do retailers have a responsibility to their customers?
Manufacturer
The question in most of these posts is the cost of shipping a defective product back to the vendor. Lets say you bought an expensive xxxxx and drove 8 hours to get it - and then found it to be defective. The original retailer would not be responsible to pay for wear and tear on your car or gasoline. In the US - and my guess in the UK. Its the responsibility of the consumer to get the item back to the vendor. That said - several companies pay for return shipping. Some do not. With Neptune, I have not had the experience that a 'new' item that was defective, that I was required to pay for shipping. Instead - they charged my card for the value of the replacement item - and when they received mine back - they refunded the money (a lot of people disagree with this as well).
I was only commenting specifically on the brand new purchase being broke in box, which is a particular issue and just stating that in uk if that's the case its the responsibility of the retailer to sort at that stage. It certainly is crap when the return shipping is so high and iits in warranty it is more annoying.
That was my point - it is becoming more the 'norm' now that companies are giving 'Free shipping'. For example - just bought a door at a famous 'big box home products store' - it was defective - but only after it was installed was the defect noticed. The companies response - we do not cover installation, only the product. We will only send you a replacement part (which would require the door to be un-installed, repaired, and re-installed) the total of which would cost more than the cost of the door itself (which was a high-end door).
That's a bit of a different situation to what's being talked about. I believe their are different rules and regulations for DIY / home improvement companies / products as other regulatory bodies are involved too.
