Just went downstairs to check on my tank and noticed the ALK container is still full after a week. Used my Apex to turn on the BRS 1.1ml pump and nothing. Unplugged it and plugged it into a regular outlet and nothing. Tried the Calc pump with same results. Purchased both new less than a year ago and outlets on the Apex work fine. Thoughts?
BRS Pump Failure
- Thread starter Jon M.
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If they aren't working on new outlets I imagine there is something wrong with the motor.
BRS has a two year warranty on their 1.1ml pumps. I'd definitely contact them for support.
BRS has a two year warranty on their 1.1ml pumps. I'd definitely contact them for support.
It's pretty unusual to hear about somebody having one of those bad much less two but I guess if you tried it on a known good outlet that must be the case. That's pretty crazy though I've had a bunch of those pumps pass through my hands over the years I don't think I've ever seen a bad one the three that I'm using now are probably all at least five years old probably older I don't think I've ever done any kind of Maintenance replace the tubes or anything, lol.
Yikes! I most certainly wouldn't expect that to happen with our pumps within such a short time frame. They've always been pretty bullet proof for me!
I'm sure you have already, but if not... give us a call right away and any one of our CS team will get you sorted out ASAP!
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