Clam mania orders
- Thread starter Bitter old man
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OP
OP
Bitter old man
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theishkid
Active Member
Just another update... John sent me an email on Friday with the "sold out but I'll have more in two weeks or I can give you a refund" line he gave others. I promptly replied asking for a refund and I still haven't heard back from him on Tuesday. He's not replying to text messages or emails still.
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OP
OP
Bitter old man
Active Member
So sad. When I got the email I told him I was already dealing with my credit card company, which I am. I don’t have time for games, but I’m sure somebody else is gonna get on here and say he’s reputable but he’s not as far as I’m concerned more of a joke if you ask me.
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theishkid
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John called me last Thursday and apologized. I think he said he was out of town and his workers messed up. He told me there was an issue with the clam I had ordered... I think something had nipped at it, but don't quote me on that. He said he'd have more in a couple of weeks, and I could either wait for those or get a refund. I told him that I think it would be best to just get a refund. He seemed genuinely very sorry for everything and offered to give me a refund for the clam, minus shipping, and he'd send me a clam for free (except the shipping, of course). I said yes, that would be great, and he was going to take a couple of pictures for me to pick that day or Friday.
The pictures didn't come Thursday or Friday, or the weekend, and nothing today... so I just decided not to mess with it or ask about it again. I sent him a text a few minutes ago saying, let's just go ahead with the full refund and shipping, and I'll hit him up next time I'm near a show he's at. He immediately called me apologizing again and acknowledging that he was supposed to take pictures, but there was something about the croceas still being a couple of weeks out... I don't remember verbatim, I've got a horrible memory even when something happened less than 10 minutes ago... I think I need some Prevagen yall! But I told him the same thing that I'll take the refund and just hit him up at a show.
So to sum it up... John seems like a very nice guy and if I see him at a show I really wouldn't have any problem buying from him in person. But I don't know if they are just too busy or he has too much going on or if his workers have issues but it's not working out for me with ordering online.
The pictures didn't come Thursday or Friday, or the weekend, and nothing today... so I just decided not to mess with it or ask about it again. I sent him a text a few minutes ago saying, let's just go ahead with the full refund and shipping, and I'll hit him up next time I'm near a show he's at. He immediately called me apologizing again and acknowledging that he was supposed to take pictures, but there was something about the croceas still being a couple of weeks out... I don't remember verbatim, I've got a horrible memory even when something happened less than 10 minutes ago... I think I need some Prevagen yall! But I told him the same thing that I'll take the refund and just hit him up at a show.
So to sum it up... John seems like a very nice guy and if I see him at a show I really wouldn't have any problem buying from him in person. But I don't know if they are just too busy or he has too much going on or if his workers have issues but it's not working out for me with ordering online.
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OP
OP
Bitter old man
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This is the clam I ordered. Paid $99 for it. After purchasing I went back too see if it showed sold. Guess how surprised I was when I saw it again for $79 and it’s still for sale even though I got the email saying my clam was no longer available. He may talk a good talk but reputable he is not.
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gigasclam1972
Community Member
chiming in here. Johns a good guy. His clams are healthy and he stands behind his stuff. Yes, his communication can be bad, but be patient, he'll get back to you. I think he's understaffed/overstretched. But his clams are like nowhere else. Been a satisfied customer for many years now.
Bill
Bill
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ScottF
Well-Known Member
I agree. I had a similar issue where he missed my order and then couldn't fulfill it until he made it back from Reefstock. Super nice guy. Even threw in a free clam because of the delay.
I think he just doesn't have the staff to hold down the fort when he travels to shows and such. It took a couple of extra weeks to get my clams, but I came away happy with the experience.
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OP
OP
Bitter old man
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ScottF
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Better than TSA where I don't here from them, I email them, I finally get my corals two months later and not even a sorry for the mix up.
Mistakes happen. That's fine. It's how you respond to them that matters to me. My experience was that John reached out to me and made things right. I don't know if that is everyone's experience with Clam Mania. I can only speak to my own experiences.
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ScottF
Well-Known Member
Ironically, Tidal Gardens just screwed up and sent me the wrong coral. I got a Rainbow monti (which I already have a colony of in my tank) instead of a Rainbow Goni. Now I get to see how they make it right.
So far it seems like they want to give me a refund or include it in my next order. I haven't decided how I feel about that. I understand they don't want to lose money on shipping, but I also don't want to have to pay shipping for something that I already bought.
It would have been cool getting a free coral (the rainbow monti) if I didn't already have it.
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Clearly you are mistaken one is pointing to the left and the other to the right, totally different clams ......This is the clam I ordered. Paid $99 for it. After purchasing I went back too see if it showed sold. Guess how surprised I was when I saw it again for $79 and it’s still for sale even though I got the email saying my clam was no longer available. He may talk a good talk but reputable he is not.
I clicked on this thread as I was thinking about getting a few more clams and I do not know anything about this company but that there says it all. I'm all for small business and try and do what I can to give a shout out to great vendors but shady ones need to be called out as well, thanks for sharing and making people aware
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OP
OP
Bitter old man
Active Member
He did give me a refund yesterday. So I dropped the dispute. He called and apologized so that was nice. I did tell him how it’s bad business to not return a call, text or email in 28 days. I think he is probably reputable but my experience was not good.
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