So this question came from this post that has been moved to the vendor feedback forum:
I understand why the post has been moved and I’m not trying to circumvent forum rules by reposting this here, but I think @AlbertGF asks a very interesting and relevant question that merits some discussion that can’t be done in the vendor feedback forum.
I’m hoping we that we can discuss that question here in a more generic sense, rather than relating this specifically to albert’s story or to a specific vendor.
So the question is, if a product fails and causes a tank crash it can easily cause the loss of thousands of dollars of livestock and countless hours of work. Does the product manufacturer ever have any responsibility to cover those damages or does the manufacturer‘s responsibility end at replacing the faulty product under warranty, assuming it is still covered by warranty?
Taking this further, do we, as aquarists, have any other options to protect ourselves financially from a situation such as this? Is this something homeowners or renters insurance might cover? Perhaps with a specific rider for the aquarium?
Do manufacturers have any responsibility for the malfunction of their devices?
I would like to share my case with you to know your opinion and inform you of the practices of Neptune Systems. It all started in July of this year, I had changed the Balling formula and used a component to raise the alkalinity with a very high pH. It was ideal because the aquarium tended to...
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I understand why the post has been moved and I’m not trying to circumvent forum rules by reposting this here, but I think @AlbertGF asks a very interesting and relevant question that merits some discussion that can’t be done in the vendor feedback forum.
I’m hoping we that we can discuss that question here in a more generic sense, rather than relating this specifically to albert’s story or to a specific vendor.
So the question is, if a product fails and causes a tank crash it can easily cause the loss of thousands of dollars of livestock and countless hours of work. Does the product manufacturer ever have any responsibility to cover those damages or does the manufacturer‘s responsibility end at replacing the faulty product under warranty, assuming it is still covered by warranty?
Taking this further, do we, as aquarists, have any other options to protect ourselves financially from a situation such as this? Is this something homeowners or renters insurance might cover? Perhaps with a specific rider for the aquarium?