GL Mitras - Loses programming after power drop.. only ONE unit of TWO

[BigAl07]

Has anyone seen the issue where a GHL Mitras 7206 loses programming after a power outage? I have 2 units, Master & Slave, and when we lose power (either for 1 second or 1 hr) the SLAVE loses it's program completely. It's a fairly simple process to connect to the App and UPLOAD the file (now that I have DL'd it from the Master) but this isn't how technology should work. This last time, it happened on day ONE of a SIX day vacation out of the state. Master Unit handles this with no problem but the SLAVE goes brain dead.

Both units have the latest (and same) FM per the GHL Connect App and everything seems to be the same. Apparently something, somewhere, is different and needs to be modified, fixed, replaced as it's not ideal to have 1/2 of the tank in darkness for an extended period of time.

Any ideas @Vinny@GHLUSA or @Gaël ?

 

[Daniel@R2R Verified Admin]

Looks like you already tagged the guys I would reach out to. Maybe shoot them a DM. Hope you get it worked out.

 

[BigAl07]

Looks like you already tagged the guys I would reach out to. Maybe shoot them a DM. Hope you get it worked out.

Thank you. I created a "Tech Support Ticket" and they gave me some "suggestions to test", but honestly I haven't had time to dig back into it since then. I really NEED to revisit it and come up with a resolution one way or another.

 

[Daniel@R2R Verified Admin]

Thank you. I created a "Tech Support Ticket" and they gave me some "suggestions to test", but honestly I haven't had time to dig back into it since then. I really NEED to revisit it and come up with a resolution one way or another.

Hopefully they get you set! Definitely let us know what works. It might help someone else in the future with a similar problem.