Help creating static IP for Apex.

[OutColdCRNA]

I am currently dealing with disconnect issues with my apex. Haven’t had issues in the previous 2-3 years. I have read to try using a static IP for the apex and router. I am unsure of where to start. Any help would be greatly appreciated.
Would a WIFI “bridge” hardwired into the apex brain help?

 

[SlowAndStupid]

This is something you must do in your router. Your router assigns the things it connects to an IP address. You can likely Google instructions on how to do this including what router you are using in the search terms.

 

[dangles]

I reached out to Neptune support for help. It took some time to get ahold of them but they’re very helpful once you get them on the phone. I also ran a network cable directly to the Apex to avoid connection issues. If you can at ALL do that, that’s what I’d suggest.

 

[OutColdCRNA]

I reached out to Neptune support for help. It took some time to get ahold of them but they’re very helpful once you get them on the phone. I also ran a network cable directly to the Apex to avoid connection issues. If you can at ALL do that, that’s what I’d suggest.

While not ideal, could potentially be possible. I’m wondering if a bridge may help before I go the nuclear route of running a wire through the walls.

 

[CHSUB]

Static ip, last I checked, is provided by your service provider. I paid extra years ago…

 

[OutColdCRNA]

Static ip, last I checked, is provided by your service provider. I paid extra years ago…

I may have to dig in with att. We Got upgraded to att fiber a few months ago. No connection issues until a power outage a few days ago. I can unplug the apex and it will reconnect but usually loses a module when I do that. The connection has only been lasting about 24 hours.

 

[twentyleagues]

While not ideal, could potentially be possible. I’m wondering if a bridge may help before I go the nuclear route of running a wire through the walls.

I have no clue on how to make this work. I am replying because I would like to give my Reefi a static ip. I tried and it seemed to take but in the end did not and I created more issues. If you figure it out please post how you did it.

 

[Justdrew]

Static ip, last I checked, is provided by your service provider. I paid extra years ago…

That is one way to do s Static IP. With today's Apex it is not necessary as the fusion connection is in the cloud. It helped with the older Apex when trying to remote into your house. Within the DHCP server of the router you can assign static local IP addresses for your clients.

 

[CHSUB]

I’m reaching back years….but items in your network have ip addresses in your local network. However your network is dynamic unless your provider gives you a static address.

 

[OutColdCRNA]

That is one way to do s Static IP. With today's Apex it is not necessary as the fusion connection is in the cloud. It helped with the older Apex when trying to remote into your house. Within the DHCP server of the router you can assign static local IP addresses for your clients.

I’ll try to dig in and figure out if a static IP is possible from my end. This is getting into way deeper IT then I have ever done. Hoping I don’t screw something up and then I’m hosed. Any other ideas for a potential fix?

 

[Justdrew]

I’m reaching back years….but items in your network have ip addresses in your local network. However your network is dynamic unless your provider gives you a static address.

A static IP address is what is visible to the outside world. One example it's been necessary is if you work from home and your employer security verifies IP address to log you in. With a dynamic it changes and you could lose access.

 

[twentyleagues]

I’ll try to dig in and figure out if a static IP is possible from my end. This is getting into way deeper IT then I have ever done. Hoping I don’t screw something up and then I’m hosed. Any other ideas for a potential fix?

When I tried it I somehow cut all wifi access. A call to the router manufacturer, and they had me do a factory restore and reboot and all was good again. Wish I had gotten how to do the static ip from them at the same time lol.

 

[Justdrew]

You can look at it as WAN (wide area network) which is the IP address assigned by your ISP. Then there is the LAN (local area network). These are the IP addresses assigned to each of clients in your home connected to your router. Most home routers use something like 192.168.0.XXX, where the XXX is the unique number asssigned to each client.

 

[twentyleagues]

You can look at it as WAN (wide area network) which is the IP address assigned by your ISP. Then there is the LAN (local area network). These are the IP addresses assigned to each of clients in your home connected to your router. Most home routers use something like 192.168.0.XXX, where the XXX is the unique number asssigned to each client.

So how do you lock the xxx in so it does not change? We have had some weird power fluctuations lately and my extender randomly changes the ids too. Its almost second nature to get my reefi back on network and it still works even if I can not access it but its kind of a pain to do that anytime I want to look at the schedule or tweak it not that I do it all that often.

 

[Justdrew]

So how do you lock the xxx in so it does not change? We have had some weird power fluctuations lately and my extender randomly changes the ids too. Its almost second nature to get my reefi back on network and it still works even if I can not access it but its kind of a pain to do that anytime I want to look at the schedule or tweak it not that I do it all that often.

You would look into the DHCP section of your router once you log into it, and look for an option to assign static IP there.

 

[OutColdCRNA]

Whew, this all sounds incredibly difficult.

 

[OfficeReefer]

I am currently dealing with disconnect issues with my apex. Haven’t had issues in the previous 2-3 years. I have read to try using a static IP for the apex and router. I am unsure of where to start. Any help would be greatly appreciated.
Would a WIFI “bridge” hardwired into the apex brain help?

Hi @OutColdCRNA I can help but I wouldn't share too much publicly and not even with me. You can ping me directly if you wish.

You'll need to get your network router or wireless device to assign the same address each time or have a reservation for it. The Apex should not require it, if you note the DHCP option on the third image.

Here's where you set in the top settings of the Apex.

 

[twentyleagues]

You would look into the DHCP section of your router once you log into it, and look for an option to assign static IP there.

Well that may be my issue. I dont see the option so maybe what @CHSUB is saying its an option that needs $.

 

[CHSUB]

Well that may be my issue. I dont see the option so maybe what @CHSUB is saying its an option that needs $.

I don’t think you need to upgrade, having a static ip, as mentioned, is only needed for specific applications…not fixing your problem, imo.

 

[OutColdCRNA]

I don’t think you need to upgrade, having a static ip, as mentioned, is only needed for specific applications…not fixing your problem, imo.

Then I may try a systematic approach. I may pick up a bridge and see if that helps. Then run a cable to actually hardwire. If that works I’ll route the cable through the walls. If I do the bridge or hardwire, do I need to change the connection type in apex from WiFi to hardwire?
Any recommendations for something like a bridge to receive the WiFi connection and then wire to the apex?