Long story short:
I bought a brand new IM 15 AIO Cube aquarium from Saltwateraquarium.com. I custom built a stand for it and when I set the tank on the stand, one of the corners sticks up and does not sit flat on the stand. So...I contacted their customer service and asked for help. They said to buy the IM leveling mat and that would solve the problem. Well, the mat arrived today, I cut it to size, peeled the sticker off, stuck it to the top of my stand, put the tank on it and I STILL HAVE THE SAME PROBLEM!
The tank is clearly not sitting level even with the added leveling mat. Should I be worried?
I also contacted IM directly to ask for their advice (I included pics with the email) and they replied back saying it will be fine. They didn't even recommend needing a leveling mat for the issue. I don't know what to do. In the 26 years that I've been keeping aquariums I've always understood that all 4 tank corners need to sit flat to stabilize the tank seams. Is that not the case with a rimless aquarium?
I bought a brand new IM 15 AIO Cube aquarium from Saltwateraquarium.com. I custom built a stand for it and when I set the tank on the stand, one of the corners sticks up and does not sit flat on the stand. So...I contacted their customer service and asked for help. They said to buy the IM leveling mat and that would solve the problem. Well, the mat arrived today, I cut it to size, peeled the sticker off, stuck it to the top of my stand, put the tank on it and I STILL HAVE THE SAME PROBLEM!
The tank is clearly not sitting level even with the added leveling mat. Should I be worried?
I also contacted IM directly to ask for their advice (I included pics with the email) and they replied back saying it will be fine. They didn't even recommend needing a leveling mat for the issue. I don't know what to do. In the 26 years that I've been keeping aquariums I've always understood that all 4 tank corners need to sit flat to stabilize the tank seams. Is that not the case with a rimless aquarium?