Hydra 26 HD help asap

[jsker]

I have tried this multiple times, maybe I am not doing it right, but it should not be this difficult. I will try again in the morning. AI Support is wanting me to send them info on the light and my receipt, so I will try to reboot in the morning and if it dont work then I will send info to them and see if they are gonna exchange my light

I am guilty of not following the exact procedure a few times. AI will tank care of things. Sometimes they ask for a deposit when the send out the the replacement lights, I am not quite sure on that.

 

[Frederick Edwards]

AI support has determined that the Wi-Fi module is bad and they are sending me a replacement module. Also lesson learned today, do not order these lights off eBay. They are not an authorized dealer and the warranty is void.

 

[Daniel D Dawson]

AI support has determined that the Wi-Fi module is bad and they are sending me a replacement module. Also lesson learned today, do not order these lights off eBay. They are not an authorized dealer and the warranty is void.

I know, I know. Super old thread but curious if the WiFi module fixed your issue?

 

[Frederick Edwards]

I know, I know. Super old thread but curious if the WiFi module fixed your issue?

Yes it did fix the issue. I ended up replacing the light a couple months ago. I sent the bad one to AI and they repaired it for free and sent it back. I now have a backup.