Would really like to see Jessica pay us a visit. If she does come over, let's be curteous and pay her some respect. We'll get the best response, feedback, and hopefully a functioning product when it's all said and done, if we treat her well.
Troylee, let us know if you hear from her. She's a much better person to be corresponding with than some phone tech.
Also, for what it's worth, I spoke with Hanna a few weeks ago when I ordered the meter. They said that they had been put through rigorous "quality control" tests prior to being shipped out (same with the Alkalinity meters). I just keep going back to the reference/standard test I ran that was a 1.00 sample (hand signed mind you) that came back 0.80 on the meter. That's triple the difference between a happy reef and a bunch of skeletons in your glass box.