Missing shades in the box

[Tugdu77]

Hello

I would like to share my experience in ordering 2x k7 pro lights with bracket, and 2x shades on the official Noopsyche website on the 20th of septembre.
Parcel received today. Well protected. No customs taxes.
Lights have been tested and light up.

But shades are missing from the package.

I emailed the seller and opened a Paypal claim, as it seems to be needed looking at similar issues on this forum.

I hope they will ship it quickly. 2 yo babies at home should not have a direct view on those lights.

 

[SliceGolfer]

@noopsyche

 

[noopsyche Verified Sponsor]

Thank you for your feedback. What is your order number? Shade is shipped separately, I will send you the shipping number today.

 

[Tugdu77]

Thank you for your feedback. What is your order number? Shade is shipped separately, I will send you the shipping number today.

Hello

#2803

It would have been great to know it before receiving the fist package

 

[Boreas_SA]

Also got my shades/diffuser separately in a different package, was actually shipped via the post office, and the lights via a courier.

 

[Tugdu77]

@noopsyche Any update please ?

 

[Tugdu77]

I received a shipment notification by email the 12th of october.
Since, tracking stays on " 2024-10-10 15:45 DPD data centre, Order information has been transmitted to DPD."
I has been more than a month from the original order :confused:

So I you plan on using Noopsyche lights, you will need to be patient !

 

[Tugdu77]

Received today with a lack of protection, shades were free to move inside the box. One is broken...

For now, more than 1.5 month after order :
- one light does not power (defective power cable according to my tests, waiting for the part to desolder/solder)
- one shade broken

:confounded-face: