Mobius App - Connection Timeout

[Singspot]

Is there any alternative control app than Mobius for Ecotech Radion lights and MP40 powerheads?

 

[ninjamyst]

Still not working. I don't buy the update excuse. This has been an ongoing issue. Not a one day thing.

 

[Mbritt]

Is there any alternative control app than Mobius for Ecotech Radion lights and MP40 powerheads?

Im just going to hook mine to the Apex for now. If you dont have an Apex I have heard the Hydros is good.

 

[John Bolden]

Same thing for you guys? Mine wont work at all…

 

[Tuan’s Reef]

Yes same screen as yours

 

[hoytoyed]

Would be time to get an official statement.
Its just not acceptable anymore.

You guys are losing followers and customers.

@Tim at EcoTech

Yep. My radions will be up for sale in a week or ten days. My Orphek icons shipped today. Pay top dollar for stuff and the app goes down every weekend.

 

[Mattiejay6]

Yep. My radions will be up for sale in a week or ten days. My Orphek icons shipped today. Pay top dollar for stuff and the app goes down every weekend.

I was actually just looking at them!

 

[hoytoyed]

I was actually just looking at them!

If you talk to their sales people you can get a lot better prices than the website. No tax or shipping fees either.

 

[Singspot]

I have Orphek, they are not as good lights.

We need to find an app thst works and then we have the right combo.

 

[DHill6]

It has never been this buggy. They certainly blew it this time. 12:03 in CA and still does t work.

 

[oak600]

Fun fact: If you screen shot the app when it breaks, it lets you submit a bug report

 

[DHill6]

Sent them a text…Ecotech wasn’t recognizing my email/ password which hasn’t changed. Strange

 

[Freddy0144]

(07:22:50)	*** Visitor 93692097 joined the chat ***
(07:22:51)	Visitor 93692097 Hi, what is going on with the mobius app?
(07:22:52)	Customer Service Thank you for chatting! May I please have your full name and email address?
(07:23:13)	Visitor 93692097 Fred Chidsey, [email protected]
(07:24:37)	*** Jason Lillie joined the chat ***
(07:24:40)	Visitor 93692097 So what I mean by my question is that I have not been able to log in in over 13 hours now
(07:25:28)	Jason Lillie Hi Fred, my name is Jason. We are aware of the outage, and our engineering teams are working hard to rectify it. Keep checking back, as access should be reenabled very soon!
(07:26:34)	Visitor 93692097 Ok, well I think you guys should be a little more clear with your clients. Have someone get on the forums and let your clients know what is going on and what the eta is to resolution
(07:26:50)	Visitor 93692097 Leaving clients in the dark is not a good approach
(07:27:18)	Visitor 93692097 Trust me I work in cyber security and this is not how to handle a breach issue, or an app issue
(07:31:38)	Jason Lillie Feel free to contact us with questions at any time. Unfortunately, we do not have a representative for forums or the like, but we are always happy to assist! Feel free to reach out 9 am to 5 pm EST, Monday through Friday to answer questions and concerns!
(07:34:39)	Visitor 93692097 Thanks, I hope your day goes better, I am sure that you guys are flooded with chat! Have a good one.
(07:34:55)	Jason Lillie You as well! Let us know if we can assist any further!
(07:35:13)
(07:35:13)	*** Visitor 93692097 has commented: To management, communicate with your clients! ***
(07:35:13)	*** Visitor 93692097 left the chat ***

This was my chat with them a few minutes ago.

 

[HBtank]

They no longer have a representative for forums “and the like”, wells that’s concerning.

 

[T-J]

I'm working on another tank (frag tank), and as much as I love the Radions and MP40's on my DT, I may end up just going with a Sky light and WAV pumps to connect to my Apex and not have to worry.

 

[gbru316]

I'm working on another tank (frag tank), and as much as I love the Radions and MP40's on my DT, I may end up just going with a Sky light and WAV pumps to connect to my Apex and not have to worry.

I went with Sky and Tunze (via VDM) specifically because I wanted to avoid relying on third party infrastructure to control my tank.

 

[DHill6]

They no longer have a representative for forums “and the like”, wells that’s concerning.

Oh wow, I may have to change after all. That’s not good after all these years.

 

[HBtank]

Oh wow, I may have to change after all. That’s not good after all these years.

Yeah that is a definite change, and significant difference from many vendors. Defaulting to canned responses through chat systems and email, no matter how responsive, is disappointing. If they wanted to dispel any notion they are just becoming another corporate acquisition, they messed that one up!

Seems like beyond Vortechs (they truly are unique) I won’t really be considering Ecotech going forward. Just too much seems to be trending the wrong way.

 

[Steve2020]

Has anyone been able to get on Mobius yet? Just asking too ensure it's not just me. If not it looks like another long night for me to manually control my pumps. I am in the middle of a Dino treatment and I have a feed mode I am using to shut down my return pumps and slow down my power heads for 4hrs starting at 9PM.

 

[Gobi-Wan]

Has anyone been able to get on Mobius yet? Just asking too ensure it's not just me. If not it looks like another long night for me to manually control my pumps. I am in the middle of a Dino treatment and I have a feed mode I am using to shut down my return pumps and slow down my power heads for 4hrs starting at 9PM.

I tried a little while ago and still couldn’t.