- Joined
- May 31, 2017
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Ok. I ordered 4 fish from Salty Bottom. Three Chalk Bass and one Barnacle Blenny.
4 Days after I placed the order I get an email that says the Barnacle Blenny is not in stock, but they will look and see the next day
When I placed the order it said in stock.
They offered me other Blennies, some that weren't even reef safe.
I originally emailed them back saying that was the one fish I really wanted and I'd like to cancel the order.
I never heard any thing back. I slept on it and in the am I emailed them saying I still would like the Chalk Bass. Instead of the Blenny I'll take the equivalent in dwarf cerith snails.
Next email I get is that my order has been shipped.
I had to ask if I'm getting the Blenny or the snails. I was getting the snails.
As soon as I got the shipping notice I diverted the shipment to a place in town 15 miles away where I would receive it by about 10 am.
It was shipped UPS. I am on the outskirts of two hubs where I live. I get next day air real late. Sometimes as late as 9PM!
Every vendor I get next day air from welcomes that I do that, some demand it.
I got notice from UPS that my package is diverted to a UPS store in Wilmington and it will be there by 10:30 Am.
I was at the UPS store when the brown truck showed up. No package.
I go in and make sure the package isn't there. Now UPS stores are individually own access points. They have nothing to do with UPS except in name.
They don't care in the least bit.I was told to keep watching the tracking #.
I have a UPS account and have the follow my delivery thing. I get back home and check that. I see the truck that has my package is about 100 feet away from the UPS store. Back to town I go. Sadly the truck never stops at the UPS store. I check and its heading to my town. Ok, it's getting delivered to my house. I wait there for it.
No package.
Meanwhile I'm emailing Salty Bottom with what's going on. No response at all.
I get an email the next morning from UPS saying my package is ready for pick up.
I email Salty Bottom to ask them whether I should go get it or not. I wanted to know if the fish would survive that long.
They said go get it. The fish should be fine.
Off to the UPS store for the third time. I get there and I'm told there is no package.
At this point I'm done! I've spent 3/4 of a day now doing what UPS should have done.Get my package here the next day.
I ask for a # to call from the UPS store. I call. Automated BS phone system that can't find my tracking #.
I email Salty Bottom. I said I'm done with this, I've put what I think is a major effort into getting the package. If I do get an email saying my package has been delivered? I'm not going back again. These fish most certainly last that long.
I get an email back saying because I redirected the shipment it's my responsibility to go get the package and to contact my local UPS.
Now shippers have a contract with UPS.They have way more pull to find out what's going on the the receiver. They did nothing.
I get an email form UPS saying my package has been delivered about 10:30. A day after it was supposed to be there. Think I'm frustrated by now?
I decide I'll go get the package. They have an arrive alive guarantee. Take pics of dead fish and I'll get a fefund.
I get back home and open it up. Much to my surprise the fish are still alive, barely though. I acclimate them. After about 20 minutes one doesn't look real good. It's dying. I decide to give them a shot and put them in the tank. Maybe they'll be OK. The first one darted into the rock work. Second one sat on top of the rocks not moving. Just hanging on. The third one that was dying couldn't do a thing. The current swept it away. I found it a few minutes later head stuck in a rock tail straight up. I took pics, emailed I was removing it. I found another one dead. Emailed the pic. They said I'll get back up with you. That was over 24 hours ago.
In my opinion Salty Bottom's customer service just plain sucks!. Guess I bought expensive hermit crab food! Haven't seen fish one in 24 hours.
4 Days after I placed the order I get an email that says the Barnacle Blenny is not in stock, but they will look and see the next day
When I placed the order it said in stock.
They offered me other Blennies, some that weren't even reef safe.
I originally emailed them back saying that was the one fish I really wanted and I'd like to cancel the order.
I never heard any thing back. I slept on it and in the am I emailed them saying I still would like the Chalk Bass. Instead of the Blenny I'll take the equivalent in dwarf cerith snails.
Next email I get is that my order has been shipped.
I had to ask if I'm getting the Blenny or the snails. I was getting the snails.
As soon as I got the shipping notice I diverted the shipment to a place in town 15 miles away where I would receive it by about 10 am.
It was shipped UPS. I am on the outskirts of two hubs where I live. I get next day air real late. Sometimes as late as 9PM!
Every vendor I get next day air from welcomes that I do that, some demand it.
I got notice from UPS that my package is diverted to a UPS store in Wilmington and it will be there by 10:30 Am.
I was at the UPS store when the brown truck showed up. No package.
I go in and make sure the package isn't there. Now UPS stores are individually own access points. They have nothing to do with UPS except in name.
They don't care in the least bit.I was told to keep watching the tracking #.
I have a UPS account and have the follow my delivery thing. I get back home and check that. I see the truck that has my package is about 100 feet away from the UPS store. Back to town I go. Sadly the truck never stops at the UPS store. I check and its heading to my town. Ok, it's getting delivered to my house. I wait there for it.
No package.
Meanwhile I'm emailing Salty Bottom with what's going on. No response at all.
I get an email the next morning from UPS saying my package is ready for pick up.
I email Salty Bottom to ask them whether I should go get it or not. I wanted to know if the fish would survive that long.
They said go get it. The fish should be fine.
Off to the UPS store for the third time. I get there and I'm told there is no package.
At this point I'm done! I've spent 3/4 of a day now doing what UPS should have done.Get my package here the next day.
I ask for a # to call from the UPS store. I call. Automated BS phone system that can't find my tracking #.
I email Salty Bottom. I said I'm done with this, I've put what I think is a major effort into getting the package. If I do get an email saying my package has been delivered? I'm not going back again. These fish most certainly last that long.
I get an email back saying because I redirected the shipment it's my responsibility to go get the package and to contact my local UPS.
Now shippers have a contract with UPS.They have way more pull to find out what's going on the the receiver. They did nothing.
I get an email form UPS saying my package has been delivered about 10:30. A day after it was supposed to be there. Think I'm frustrated by now?
I decide I'll go get the package. They have an arrive alive guarantee. Take pics of dead fish and I'll get a fefund.
I get back home and open it up. Much to my surprise the fish are still alive, barely though. I acclimate them. After about 20 minutes one doesn't look real good. It's dying. I decide to give them a shot and put them in the tank. Maybe they'll be OK. The first one darted into the rock work. Second one sat on top of the rocks not moving. Just hanging on. The third one that was dying couldn't do a thing. The current swept it away. I found it a few minutes later head stuck in a rock tail straight up. I took pics, emailed I was removing it. I found another one dead. Emailed the pic. They said I'll get back up with you. That was over 24 hours ago.
In my opinion Salty Bottom's customer service just plain sucks!. Guess I bought expensive hermit crab food! Haven't seen fish one in 24 hours.