Need help resolving issue

[cedwards04]

I am posting here because I am not getting anywhere through email, and I tried calling and didn't get much help there either.

Long story short, I feel that I have wrongfully been banned from ordering from @MarineDepot , and I would like to get this matter resolved.

 

[revhtree]

Just to clarify Reef2Reef hasn't restricted your account as what you are talking about is an issue outside of our community correct?

 

[cedwards04]

Just to clarify Reef2Reef hasn't restricted your account as what you are talking about is an issue outside of our community correct?

Correct. This is an issue with marine depot. I am just trying to find an avenue to resolve the issue, as I have already contacted them directly via email and telephone and cannot seem to get answers.

 

[MarineDepot]

I am posting here because I am not getting anywhere through email, and I tried calling and didn't get much help there either.

Long story short, I feel that I have wrongfully been banned from ordering from @MarineDepot , and I would like to get this matter resolved.

Correct. This is an issue with marine depot. I am just trying to find an avenue to resolve the issue, as I have already contacted them directly via email and telephone and cannot seem to get answers.

Hi cedwards04,

I'd like to apologize for our current response time on customer service. We are currently dealing with abnormally high traffic along with moving our staff to a remote setup which has caused delays on our end.

I spoke with our customer service team about the few details listed hear and I was told that they have reached out to you a little bit earlier today. Along with this, I was also informed that a deeper investigation has been started our end to determine exactly what happened.

Again I'd like to apologize for the delay but we are working to resolve this issue. If you have any additional questions feel free to let me know here. Thanks!

-Steven@MarineDepot

 

[cedwards04]

Hi cedwards04,

I'd like to apologize for our current response time on customer service. We are currently dealing with abnormally high traffic along with moving our staff to a remote setup which has caused delays on our end.

I spoke with our customer service team about the few details listed hear and I was told that they have reached out to you a little bit earlier today. Along with this, I was also informed that a deeper investigation has been started our end to determine exactly what happened.

Again I'd like to apologize for the delay but we are working to resolve this issue. If you have any additional questions feel free to let me know here. Thanks!

-Steven@MarineDepot

Thank you Steven. I just got off the phone with Christian. I understand there being delays during this time, as well as this being a rather odd situation. I don't mind having patience as long as I know someone is working on a resolution. And honestly my biggest concern was trying to make sure the order was paid, because I did receive the order and had no idea there was ever any issues with payment until I tried to place another order. It seems the card that is on file somehow does not belong to me and that is quite baffling.