Neptune Help Unresponsive?

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pmanz

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Has anyone run into an issue where you opened a ticket with Neptune, get a response, but then there is no follow up after you get them what they requested?

I tried opening a second ticket to ask about the status of the first ticket and that hasn't seemed to work.

Having a heck of a time getting my Trident NP to calibrate and really need an answer on next steps.
 

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