Neptune Text Messages and Emails

[tanksoftwiddy]

I am no longer receiving text and email alerts from my apex. The system continues to tell me that they’ve received too many bounce backs. Who is the contact at Neptune I can email to get it off the blacklist so I can re-enter it and start receiving alerts again?

 

[Jason_MrFrags]

Once neptune receives too many bounce backs they will never allow you off the black list. Many have been trying for a long time. Just have to use the App and turn on notifications.

 

[tanksoftwiddy]

Well that stinks. Sometimes I feel like the app doesn’t always give me all the alerts. Thanks for the feedback. I was wondering why so many of the threads on this were older.