Anyone ordered and received their light or even tracking lately? I ordered on 12/29/23 and it said it should ship in 3-5 days. I have emailed and sent a PM to the rep on this board with no response. They have seemed to disappear.
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That is my concern. No communication at all and no tracking.@Zach B ? He hasn't disappeared, my guess is backlogged from holidays,i'm still receiving Christmas cards dated back from middle of Dec...
I sent him a PM on the 4th. Still waiting for a response. I’ll keep you updated.Well we tagged him here, send him an email, i'm sure you'll hear back today or tomorrow...
Did you order from the main website? You in the US?got mine yesterday..came pretty quick - no issues
How is it malfunctioning? I have three k7pro111 and haven’t had any issues. When I did order it took some time to get my tracking info. Probably a week or so.I ordered two on 12/26 and received them on 12/30.
One is malfunctioning.
I messaged both the rep and noopsyche on Monday afternoon.
Noopsyche messaged back a couple of hours later asking for a video showing the issue.
I sent it immediately.
I haven’t heard back from anyone since.
I think they went dark on 12/28/23.I ordered two on 12/26 and received them on 12/30.
One is malfunctioning.
I messaged both the rep and noopsyche on Monday afternoon.
Noopsyche messaged back a couple of hours later asking for a video showing the issue.
I sent it immediately.
I haven’t heard back from anyone since.
yup and yupDid you order from the main website? You in the US?
Before or after the 28th of December?yup and yup
Wow. Lucky you. I am not sure what happened to my order then. I emailed Customer Service and they said they would check with @Zach B and see why it hadn't been shipped yet and would get back to me but that was about 5 days ago. I sent another email two days later and have not received a response. I filed a paypal claim 2 days ago and no response to that either.after
That is what I said. I went ahead and bought a Radion XR15 light. I guess everything comes with pros and cons. You get a awesome light for a awesome price, but you lose on the customer service side of things. With expensive lights you get both sides but cost you an arm and a leg. Guess the old saying is true "You pay for what you get"It’s a shame because the lights are awesome! But with the company falling down on the job I’m hesitant to use them again with an upgrade or replacement.
How is it malfunctioning? I have three k7pro111 and haven’t had any issues. When I did order it took some time to get my tracking info. Probably a week or so.
FWIW I had similar issues back sometime last yr ..it was a sale ..and others rec'd their orders -I didn't- weeks later..constant badgering noop and zach and posting trash on here ,finally got it shipped...Their people skills suck , period ..order with low expectations on turnaround time.Wow. Lucky you. I am not sure what happened to my order then