Idk, I guess there are only a few of us left that believe in customer service. If they sell shipped live goods insurance should be included in the shipping costs. I have no issues with sending them photo even though they agreed with me that the corals are dead now.You aren’t crazy man. The seller’s response was definitely not one that would ever lead to me buying from him. Even though he agreed to honor it if you jump through his hoops, no honest businessman spends 3/4 of an email pushing blame on the shipping company and quoting fine print. That’s a last resort maneuver. If there was some big heated exchange prior to this and this was his last resort - I’d get it. As a response to an opening email.. unacceptable.
Let the others on here championing his response give him their business. I’ll be avoiding this vendor like he has COVID.
I guess I'm just an average arm chair quarterback and I'll be staying with my tried and true vendors from here on out that I've dealt with over the years
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