PayPal buyer protection discussion

[aaron23]

It has come to my attention there are some people hopefully a small number that abuse PayPal's buyer protection.
How is the seller protected in the transaction if the buyer can just falsely file a claim that items arrived are not as described?

If this is not in the correct forum please move it I had no idea where it should go

 

[bobman]

It is on the buyer to provide proof of what is not as described by the seller. Either in photo form or another type of way.

 

[hybridazn]

PayPal is to protect the buyer, so it's up to the seller to make sure all their eggs are in a row prior to the sale. Pictures, receipts with notes and so on need to be done to protect the seller.

 

[rock_lobster]

Buyer will have to upload pictures to prove not as described.

 

[rock_lobster]

Paypal also does not cover live animals so most disputes will be settled in the sellers favor.

 

[hybridazn]

Paypal also does not cover live animals so most disputes will be settled in the sellers favor.

Yes they do actually, they started covering them not too long ago. Within the last 12 months

 

[aaron23]

And thus my argument remains in tact, if buyer says live coral died the next day what's preventing the buyer from taking his money back

 

[hybridazn]

He needs to provide pictures of dead coral to paypal. Which is why it's smart for the seller to take good pics of the frags to prove if they are the same or not.

 

[aaron23]

If they are the same frags --SPS corals are very temperamental. In the event the coral dies the next day you're saying the buyer can file a claim. So how does that protect the seller

 

[hybridazn]

Seller must provide a form of doa policy.

 

[bobman]

If you sell a frag and it dies the next day you should be held responsible unless in the agreement you have a disclaimer saying there is not warranty on livestock.

 

[787will]

I too as a Seller have been cheated by a false claim from a buyer, i provided all my evidence to paypal (photos, DOA policy ect) not once did i see any evidence from the buyers side (which i should have received per standard DOA policy) and paypal ruled in the buyers favor which i was very angry about. Unfortunately now im very reluctant to now sell over the internet because i feel there really isnt fair protection for the seller.

 

[787will]

Seller must provide a form of doa policy.

IME Paypal still doesnt care about it.

 

[TheEngineer]

Gotta sell like buyers buy. Sell to people with a positive reputation. It's hard to do when sales are your only income but as a hobbyist, I'd just limit your sales pool