Poor customer service

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CaptainAndy

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After 3 months, two of 4 prime hd stopped working and will not reset.
Reached out to AI customer service twice - no response after a week.

Very poor product and customer service
 
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WHICH PART OF YOUR SETUP IS HARDEST TO REACH OR REMOVE FOR ROUTINE MAINTENANCE?

  • Glass behind or beside the tank

    Votes: 17 21.5%

  • Powerheads or wavemakers

    Votes: 7 8.9%

  • Sump or rear filtration chambers

    Votes: 11 13.9%

  • Skimmer or other filtration equipment

    Votes: 10 12.7%

  • Overflow or plumbing

    Votes: 13 16.5%

  • Lights or lids

    Votes: 0 0.0%

  • Mine is pretty easy to access!

    Votes: 20 25.3%

  • Other—tell us what I missed

    Votes: 1 1.3%
See comments…

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