Poor customer service

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CaptainAndy

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After 3 months, two of 4 prime hd stopped working and will not reset.
Reached out to AI customer service twice - no response after a week.

Very poor product and customer service
 
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HOW IMPORTANT ARE FISH TO MAKING A REEF TANK FEEL COMPLETE?

  • Essential! A reef needs fish movement and personality

    Votes: 40 69.0%

  • Very important, but one or two fish may be enough

    Votes: 5 8.6%

  • Optional... a coral-only reef can feel completely finished

    Votes: 2 3.4%

  • I actually prefer a coral-and-invertebrate-only system

    Votes: 0 0.0%

  • It depends on the tank’s size, style, or purpose

    Votes: 9 15.5%

  • I’ve kept a fishless reef (details in the comments)

    Votes: 1 1.7%

  • Well...it's complicated... (answer in the comments)

    Votes: 1 1.7%
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