Poor customer service

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CaptainAndy

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After 3 months, two of 4 prime hd stopped working and will not reset.
Reached out to AI customer service twice - no response after a week.

Very poor product and customer service
 
Ecoscape Reef Rock
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IF YOU WERE CHOOSING YOUR MAIN REEF TANK TODAY, WHAT SIZE WOULD YOU PICK COMPARED WITH YOUR CURRENT

  • Much smaller

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  • A little smaller

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  • About the same

    Votes: 1 7.7%

  • A little larger

    Votes: 5 38.5%

  • Much larger

    Votes: 3 23.1%

  • About the same volume, but different dimensions

    Votes: 1 7.7%

  • I’d keep this one and add a second tank

    Votes: 1 7.7%

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