Pucifer
New Member
I waited a bit to post about it till i had finished with both insurance and reef factory.
So Feb 5th i get a message from my GHL Profilux about a leak.... i rush home and find the middle floor where the tank is flooded, the staircase to the 1st floor aswell as the first floor full of water.
I make my way up to the tank and i`m looking all over for where the hell the water is coming from. tank itself looks normal but fish are struggling and corals are all closed.
I open the sump cabinet and see it completely full still spilling over, i hear the top up pump (an eheim 1000lph) from the outside in the deposit (about 270l total) struggling and see some smoke outside. I`m like what the actual hell is going on. I go into the app and i find that it has tried to pump in 470l of water for the last 2-3 h)
I tried to post to reef factory as well as reef factory family and both got rejected and i just got a message to contact the customer support. Weird but ok ,the posts where to the point with pics, no blame or anything just like what the heck is going on. Ok i go look at the last 3 months.
Now Jan Feb March is usually the low refill rate months due to the temp in general so a topped off deposit lasts 3-4 months. I did do a water change the 29th of Jan , always check the floaters and all that. All was working normally, tested that it opens and closes as it should all good. I always overfill a bit when i do a change. Now forward to the 2nd and they do an app update. As per usual half of the equipment doesn`t come back on, nothing new there, usually they come back by them selves after a while . I did note that they did a app update or server or something the 2nd of February.
Now fast forward to coming home to this , Drying all the water, saving what can be saved. dealing with insurance and the bleeding potato customer service that tries to close your ticket as fast as possible from reef factory.
2 days after i have lost all my coral (5000ish €) before growth and all that. gathered through 5 years ish. Lost all but 2 fish. while the insurance company were checking all the damage both structural, furniture etc we started looking into what the heck happened. Every time i connect the level keeper it starts trying to fill straight away. regardless of the position of both floats. It sticks on despite havinga 5 min max run time in the app. I keep them posted about this albeit no comment is given. The 21st of feb the they do an app update and lo and behold... it works normally again. I inform them of this. I finish up with the insurance and now ready the unit to send it in however i get told to hold on to it for 2 weeks before i send it incase they need to re review it. I then send it to reef factory for checkup. Now they already know that it is back to working order. I get it back some 20 days after with a report. Basically all it says is : Tested OK , REplaced Triac + Optotriac, connection to SR load test ok....
I am obviously not gonna put this unit back in to use as i don`t trust it in the slightest. I have been running cheap optical for years without any issue but felt as i went down in size on the tank i would upgrade and make it more secure considering it has 2 floats + app override.....
This on top of my experience with the kh keeper (more work than actually just testing with a kit) couldn`t trust the unit for more than a couple of days at a time.
Now most of my tank has RF stuff on like lights. dosers, the keepers (KH LEVEL TEMP) power switchers etc etc. I got into the ecosystem because i liked the app a lot and it seemed like the products where really good ( to be fair I`m happy with all the other stuff except the 3 keepers)
3 months after i now sit back with a level keeper i can`t use, A tank that`s ruined, a lot of furniture, flooring etc ruined. A less than ok experience with the company (Especially the hiding of the post etc) I also remember seeing several posts under some of these updates that were pointing out problems and such that has since been removed...
Now as to why i have such a big deposit . I live in a very hot country and during the summer it`S not uncommon for a 1500l tank to slurp up 150-200l in a week. now after i downsized to 450l I didn`t bother to downsize it since it was working fine.
The app rule since day one was always no more than 5 minutes on time at any point.
Really hope no one else has experienced such.
TLDR : Smart Reef App most likely caused massive overflow
So Feb 5th i get a message from my GHL Profilux about a leak.... i rush home and find the middle floor where the tank is flooded, the staircase to the 1st floor aswell as the first floor full of water.
I make my way up to the tank and i`m looking all over for where the hell the water is coming from. tank itself looks normal but fish are struggling and corals are all closed.
I open the sump cabinet and see it completely full still spilling over, i hear the top up pump (an eheim 1000lph) from the outside in the deposit (about 270l total) struggling and see some smoke outside. I`m like what the actual hell is going on. I go into the app and i find that it has tried to pump in 470l of water for the last 2-3 h)
I tried to post to reef factory as well as reef factory family and both got rejected and i just got a message to contact the customer support. Weird but ok ,the posts where to the point with pics, no blame or anything just like what the heck is going on. Ok i go look at the last 3 months.
Now Jan Feb March is usually the low refill rate months due to the temp in general so a topped off deposit lasts 3-4 months. I did do a water change the 29th of Jan , always check the floaters and all that. All was working normally, tested that it opens and closes as it should all good. I always overfill a bit when i do a change. Now forward to the 2nd and they do an app update. As per usual half of the equipment doesn`t come back on, nothing new there, usually they come back by them selves after a while . I did note that they did a app update or server or something the 2nd of February.
Now fast forward to coming home to this , Drying all the water, saving what can be saved. dealing with insurance and the bleeding potato customer service that tries to close your ticket as fast as possible from reef factory.
2 days after i have lost all my coral (5000ish €) before growth and all that. gathered through 5 years ish. Lost all but 2 fish. while the insurance company were checking all the damage both structural, furniture etc we started looking into what the heck happened. Every time i connect the level keeper it starts trying to fill straight away. regardless of the position of both floats. It sticks on despite havinga 5 min max run time in the app. I keep them posted about this albeit no comment is given. The 21st of feb the they do an app update and lo and behold... it works normally again. I inform them of this. I finish up with the insurance and now ready the unit to send it in however i get told to hold on to it for 2 weeks before i send it incase they need to re review it. I then send it to reef factory for checkup. Now they already know that it is back to working order. I get it back some 20 days after with a report. Basically all it says is : Tested OK , REplaced Triac + Optotriac, connection to SR load test ok....
I am obviously not gonna put this unit back in to use as i don`t trust it in the slightest. I have been running cheap optical for years without any issue but felt as i went down in size on the tank i would upgrade and make it more secure considering it has 2 floats + app override.....
This on top of my experience with the kh keeper (more work than actually just testing with a kit) couldn`t trust the unit for more than a couple of days at a time.
Now most of my tank has RF stuff on like lights. dosers, the keepers (KH LEVEL TEMP) power switchers etc etc. I got into the ecosystem because i liked the app a lot and it seemed like the products where really good ( to be fair I`m happy with all the other stuff except the 3 keepers)
3 months after i now sit back with a level keeper i can`t use, A tank that`s ruined, a lot of furniture, flooring etc ruined. A less than ok experience with the company (Especially the hiding of the post etc) I also remember seeing several posts under some of these updates that were pointing out problems and such that has since been removed...
Now as to why i have such a big deposit . I live in a very hot country and during the summer it`S not uncommon for a 1500l tank to slurp up 150-200l in a week. now after i downsized to 450l I didn`t bother to downsize it since it was working fine.
The app rule since day one was always no more than 5 minutes on time at any point.
Really hope no one else has experienced such.
TLDR : Smart Reef App most likely caused massive overflow
