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how did you fix your issues? having the same thingI have the exact same problem, my setup error comes up everytime it rolls. But as soon as I hit "resume" on the app, it rolls and water level goes down but then again it gives me Setup Error #2
Given how its rolls on its own as soon as I hit resume, i am guessing its not a hardware / installation issue but something in the software / sensor makes it think its jammed or something.
Same/similar problem here. Got a jam notification yesterday morning at 10am that I missed as it does not text/email for these (it does for connection issues??). Checked it randomly this morning and red light flashing - checked the app and saw it said jammed. I checked the rollers were free and they were. Cleared the error and it immediately said jammed again. Manual advance does nothing either from the app or from the buttons.
I hard reset the unit and reinstalled same thing happens.
I think the drive unit is dead. I’ve had the ReefMat 1200 for about 18 months and it has worked flawlessly up until now. I raised a support ticket with RedSea this morning but since it’s now the holiday season I don’t suppose they will do anything for a week or 2. I’m in the UK.
I’ll post an update when I have one.
It’s such a shame as I love the simplicity of the design and it performs well. I only hope they are sending out improved motors for these now but I suppose they are just replacing with their existing stock.
It was not specifically after a new roll - it was after a ‘jam’ which was not a jam at all but was the motor not being able to advance the mat. After removing and re-adding the unit to the ReefBeat app this is the error that is reported.Was this following a recent roll change by chance? I've had a too loose or too tightly fixed catch roll cause jamming up to a few days after a new install. The units seem real finicky when it comes to this.
I've also forgotten to secure the clamps so the gears are tight(lemonhead move ya)
I've also had to have red sea send me a new drive unit but in that case even the manual feed button was unresponsive.