Reefwave 25 reverse flow switch broken!

Plzpizza

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So I bought the reefwave a month ago and now am experiencing problems with it suddenly stopping completely when it alternate to reverse flow. I had it on forwards 10% and reverse 20% and it was working normally then out of the blue it stops whenever it switches to reverse.

I tried setting a higher reverse to 60% and same thing happens. I am not happy at all to experience this in such short a time.

I linked a video of the problem at 1:10 you can see it move again when it’s forward flow. Contacted support but yet to get a answer

 

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