Reefwave 25 reverse flow switch broken!

Plzpizza

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So I bought the reefwave a month ago and now am experiencing problems with it suddenly stopping completely when it alternate to reverse flow. I had it on forwards 10% and reverse 20% and it was working normally then out of the blue it stops whenever it switches to reverse.

I tried setting a higher reverse to 60% and same thing happens. I am not happy at all to experience this in such short a time.

I linked a video of the problem at 1:10 you can see it move again when it’s forward flow. Contacted support but yet to get a answer

 

GoVols

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Did Red Sea take care of you?
 

When to mix up fish meal: When was the last time you tried a different brand of food for your reef?

  • I regularly change the food that I feed to the tank.

    Votes: 14 34.1%
  • I occasionally change the food that I feed to the tank.

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  • I rarely change the food that I feed to the tank.

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  • I never change the food that I feed to the tank.

    Votes: 2 4.9%
  • Other.

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