I shipped someone a pretty expensive pack via FedEx priority overnight. FedEx is showing the package was delivered to the front door on time but the buyer is saying it didn’t arrive.
Buyer says he’s checked with neighbors to see if they got it by accident, but has not been able to locate the box. I’ve followed up with FedEx several times and they’re trying to back track what happened but don’t have any more details or photos of the delivered package. Just show that the package was delivered to the front door.
I can’t really verify anything else from my end... Any advice? What is the seller responsibility if the buyer says he didn’t receive the box but FedEx says it was delivered?
Buyer says he’s checked with neighbors to see if they got it by accident, but has not been able to locate the box. I’ve followed up with FedEx several times and they’re trying to back track what happened but don’t have any more details or photos of the delivered package. Just show that the package was delivered to the front door.
I can’t really verify anything else from my end... Any advice? What is the seller responsibility if the buyer says he didn’t receive the box but FedEx says it was delivered?
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