Tank is level but not sitting flush

[exnisstech]

Captain, this is the problem with Stands not built by the Manufacturer. It gives them an excuse and easy way to deny any problem on their end. If that piece of Styrofoam is what they supplied as a pad, that would be a red flag for me. That stand looks fine to me. What are do they consider adequate, steel I-beams. Probably a good thing this happened before you added livestock, because it might have leaked anytime. Look at my inexpensive 60 gallon breeder QT Tank stand in my basement. Not pretty, but it works.

1x2" and 1x3"

I once saw a manufacturers disclaimer that stated the warranty was void if a wave maker was used in the tank.

 

[mcarroll]

Hi Joe,

Apologies for the late reply, thats a super detailed list. In regards to everything mentioned:

- I followed everything the manufacturer said regarding the warranty and it is valid.
- I have consulted 2 engineers and both have said both the foundation and floor can handle the weight.
- The floor is slightly unlevel but it is definitely flat.
- It is sitting on a solid part.
- The stand was build by a carpenter using rocket engineers designs.
- All joints are properly supported.
- The stand is definitely level, I have not used a piece of string to see the flatness but I have a guarantee from the carpenter that it is
- I used manufacturer pad

I double checked all of this before I filled with water, and then when I filled with water the tank leaked. The manufacturers are adamant that it is the stand that is unsuitable for the weight and is bowing cause the tank to leak and are therefore refusing to help with any additional moving costs, but I am very certain that it is not. Everyone on here has put larger tanks on stands of this design and I have my carpenters guarantee it will hold a ton.

The gap you showed in your picture is not caused by Boeing. If there was a bow, the gap would be in the center of the span, not at the corner.

I would take Joseph's advice and do the string measurement on the stand. But I would also flip the tank over and do that measurement on the bottom of the tank to make sure it is flat.

I think in the position you're in, you have to be done taking people's word for any of this. Measured twice...!

 

[Joe Glass Cages]

Hi Joe,

Apologies for the late reply, thats a super detailed list. In regards to everything mentioned:

- I followed everything the manufacturer said regarding the warranty and it is valid.
- I have consulted 2 engineers and both have said both the foundation and floor can handle the weight.
- The floor is slightly unlevel but it is definitely flat.
- It is sitting on a solid part.
- The stand was build by a carpenter using rocket engineers designs.
- All joints are properly supported.
- The stand is definitely level, I have not used a piece of string to see the flatness but I have a guarantee from the carpenter that it is
- I used manufacturer pad

I double checked all of this before I filled with water, and then when I filled with water the tank leaked. The manufacturers are adamant that it is the stand that is unsuitable for the weight and is bowing cause the tank to leak and are therefore refusing to help with any additional moving costs, but I am very certain that it is not. Everyone on here has put larger tanks on stands of this design and I have my carpenters guarantee it will hold a ton.

Thats excellent.

Just sharing a summary and process to rule things in our out.

 

[CaptainKiwi]

An update if anyone is interested, I am having to open a dispute with my card company to get a refund from the company - I am not sure if naming and shaming said company is appropriate here so I will refrain from doing so. I have been blanked for a number of weeks now after they agreed to repair it, and after reading more on Facebook groups, I have found other people have been in similar situations as me - with one reporting the glass is not the thickness that is stated (very very shocking) and more importantly, that same person reported the glass is not level. Lesson learnt...

 

[Freenow54]

An update if anyone is interested, I am having to open a dispute with my card company to get a refund from the company - I am not sure if naming and shaming said company is appropriate here so I will refrain from doing so. I have been blanked for a number of weeks now after they agreed to repair it, and after reading more on Facebook groups, I have found other people have been in similar situations as me - with one reporting the glass is not the thickness that is stated (very very shocking) and more importantly, that same person reported the glass is not level. Lesson learnt...

Just so you know . If you use a credit card for a purchase you have 120 days to cancel a purchase , if the item is damaged, but it depends on your card . There are other protection rights as well . Check your agreement. They cannot argue if you do. Also they again depending on your agreement reimburse you for $300 within 120. There are Federal laws as well. This is all in the US

 

[CaptainKiwi]

An update if anyone is interested, I am having to open a dispute with my card company to get a refund from the company - I am not sure if naming and shaming said company is appropriate here so I will refrain from doing so. I have been blanked for a number of weeks now after they agreed to repair it, and after reading more on Facebook groups, I have found other people have been in similar situations as me - with one reporting the glass is not the thickness that is stated (very very shocking) and more importantly, that same person reported the glass is not level. Lesson learnt...

Just so you know . If you use a credit card for a purchase you have 120 days to cancel a purchase , if the item is damaged, but it depends on your card . There are other protection rights as well . Check your agreement. They cannot argue if you do. Also they again depending on your agreement reimburse you for $300 within 120. There are Federal laws as well. This is all in the US

I'm from the UK and they had no issues processing the dispute, just had to send proof of the faulty product (I have many many pictures of the leaks...) and they'll get back to me in 21 days.