So......
Drove all that way for my choati, he couldn't find the fish! Not on the floor, not in any adjacent tanks, his 2 employees who worked monday(he wasn't in monday, but I did speak to him on friday and told him I was coming), one of whom he couldn't get a hold of, said she didn't sell it monday. I wasn't to pleased considering it was already payed for, and I drove 5 hours to get there.....
So after I said I guess just refund me, he said he was going to get more in next week, and would ship it to me free of charge for the problems. Ok agreed, as long as he'll give me the DOA policy, which of course he agreed to.
As we were walking around my wife mentioned we lost our pintail, he said he would order one for me, and throw in when he ships the choati. OK now I'm feeling better, and not quite so peeved. Then I saw an exquisite fairy. I used to have one, and would love to have another. I asked how much, and he said let me bag it up for free.
So needless to say, I drove 10 hours for an exquisite fairy. LOL
I will say michael at ny aquatics went above and beyond in my opinion to make this right. while I could be happier(coming home with a choati, and exquisite(I was going to buy it anyways), instead of a free exquisite), I think I would buy from their again, and am pleased with how things transpired.
Pics of the exquisite tomorrow when the lights come on.
