From what you’re describing, it sounds like the Cristata has been stressed for a while rather than just having a normal color change. That darker band under the polyps usually isn’t what you want to see, you want to see healthy tissue there and it should look fuller and lighter. The fact that it’s never really opened up all the way is another sign it hasn’t been totally happy since you got it.
This is often tied to placement issues like light being a little too low, flow not being quite right, or irritation from sitting directly on the sand. From what I researched, they tend to do best with gentle, indirect flow, low-to-moderate light, and a stable spot where sand can’t blow onto the tissue. Feeding can also make a big difference, they respond really well to occasional target feeding at night.
The good news is since the polyps are still there, it’s not a lost cause

. With a small adjustment to placement and some regular feeding, these can bounce back pretty well.