Trident Sign Ups

Discussion in 'Bulk Reef Supply' started by Bulk Reef Supply, Jun 6, 2019.

  1. Bulk Reef Supply

    Bulk Reef Supply Valuable Member R2R Supporter Gold Sponsor Partner Sponsor 2019

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    Hi everyone,
    To make the whole Trident purchasing experience a bit easier on everyone involved, we've created a sign up list on the Trident's product page on our website. See the top of the full product description for the link to be placed on the list. Our customer service department will be contacting the folks on the list on a first come, first served basis when we receive Trident shipments. Further details are available at the link below as well.

    https://www.bulkreefsupply.com/trident-cal-alk-mag-monitoring-system-neptune-systems.html
     
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  2. ibondy

    ibondy Active Member R2R Supporter Build Thread Contributor

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    Awesome, thank you! Calling is great, but can we get an email notification or text message, as well? There are times when I can't answer my phone.
    Thanks!
     
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  3. saf1

    saf1 Valuable Member R2R Supporter

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    Thank you again. Appreciate the extra effort.

    I'm sure you already thought about this but if not please consider letting us know a timeline we have to respond if if you can leave a voice mail?
     
    OneFish likes this.
  4. ibondy

    ibondy Active Member R2R Supporter Build Thread Contributor

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    From the page: "Due to the overwhelming demand for the Neptune Trident, BRS will be reaching out to customers on a first come, first served basis. When stock arrives, you will be contacted by BRS directly and will have 12 hours to claim your Trident."
     
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  5. Bulk Reef Supply

    Bulk Reef Supply Valuable Member R2R Supporter Gold Sponsor Partner Sponsor 2019

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    We'll give each customer 12 hours to get back to us. Hopefully that seems like a reasonable time frame :)
     
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  6. saf1

    saf1 Valuable Member R2R Supporter

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    Gah! See, I was so intent on getting through the process I missed the fine details.

    Ty for keeping me honest and I like the time allocation.
     
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  7. saf1

    saf1 Valuable Member R2R Supporter

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    More than fair. Thank you again.
     
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  8. ibondy

    ibondy Active Member R2R Supporter Build Thread Contributor

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    LOL, I know exactly where you are coming from, just get through the page ASAP, that is what I did and than went back a reviewed all again :):):)
     
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  9. wkd4b11

    wkd4b11 Member

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    Signed up! I wasn't really sweating it with the initial release since I'm not in a rush but if there's a simple waitlist then why not?
     
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  10. Wunderpus

    Wunderpus Member Build Thread Contributor

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    Good move BRS.

    Signed up. I am seeing all these bozos buy them and list them for $1k+... Lame to buy one if you're just trying to make a buck. Let us hobbyists have a shot!
     
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  11. Billldg

    Billldg Going off the reef end R2R Supporter R2R Excellence Award Partner Member 2019 Build Thread Contributor Hospitality Award

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    Great move @Bulk Reef Supply , hopefully it will keep some stress off of you all now. Tell the great customer service crew to have a beer, after what they probably went thru with this release they deserve it, LOL!!!
     
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  12. Brandon Rush

    Brandon Rush Well-Known Member

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    Any way to see our place on the list? Would you mind posting it? You would eliminate virtually all calls on it.
     
  13. lactose

    lactose Active Member R2R Supporter Partner Member 2019 Build Thread Contributor

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    This is super smart, thank you!
     
  14. leepink23

    leepink23 Valuable Member R2R Supporter Build Thread Contributor

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    I am curious about this as well
     
  15. puffy127

    puffy127 Well-Known Member

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    From the webpage in very small print: "At this time BRS employees are unable to disclose your position on the list."
     
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  16. ibondy

    ibondy Active Member R2R Supporter Build Thread Contributor

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    Posting a list will not likely fly due to the privacy issues, but getting our number on the list should be doable. I surely would like to know.
     
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  17. JDnKY

    JDnKY Active Member R2R Supporter

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    @Bulk Reef Supply - I get quite a few spam calls so I don’t usually answer unless they’re in my contacts. Could you please tell us the number you will call from so I don’t miss the call? Or some way to identify the call. Thanks.
     
  18. Bulk Reef Supply

    Bulk Reef Supply Valuable Member R2R Supporter Gold Sponsor Partner Sponsor 2019

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    We don't have a dedicated phone number that we'll be making the calls from, but the phone call will come from a 763 area code number (Minneapolis, MN).
     
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  19. venomcc

    venomcc Member

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    this is indeed great customer service, a good lesson learned for future hot product releases.
     
  20. saf1

    saf1 Valuable Member R2R Supporter

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    Thanks for the prefix. For what it is worth, and I know this was sort of out of the ordinary so probably ad-hoc what was put in place (not complaining) but it may have helped by sending an email to the person who signed up to acknowledge they got added to the list. Not so much as to their placement but at least some form of indication they are on it. Some may try and add again or call in asking am I on it, etc.

    To everyone here on the boards that has signed up. Not sure what sort of phones you are using or how good you are about clearing messages on voice mail. But I personally am not into my phone so my voice mail will fill up and then I get an angry text message from someone important that reminds me to clear my dang voice mail...

    Since I believe BRS is going to call and leave a message if not available may be a good time to stay on top of that little bit more. Friendly service reminder since I'm not sure if phone is the only way or if they will also text or email. Clearly we can't have the support team going through hoops but we can at least do our part.
     
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