Trident Sign Ups

Discussion in 'Bulk Reef Supply' started by Bulk Reef Supply, Jun 6, 2019.

  1. siggy

    siggy The more I learn the dumber I become R2R Supporter R2R Excellence Award Partner Member 2019 R2R Secret Santa Article Contributor Build Thread Contributor

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    Thats going above and beyond WTG
    and now...
    I wonder if I can E-Bay my spot on the list :rolleyes: ......... I will email, text or what ever it takes to get the winners attention....too subtle @saf1
    [​IMG]
     
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  2. saf1

    saf1 Valuable Member R2R Supporter

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    Lol. My daily @siggy sighting :D And you play the C-130 flare photo - well done. I'm somewhat partial to them since that was the airframe of my last unit. However my heart belongs to the F-15 - 5th Air Force, 18th Wing, in Okinawa (ZZ for life).

    On a more serious note I did clear out my voice mail and make a note of the prefix so I don't miss out one day! While I personally do not need a trident I'd wager I would like to have one. So I am ready to buy.
     
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  3. leepink23

    leepink23 Valuable Member R2R Supporter Build Thread Contributor

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    The first place I checked was my email and when nothing was there I started questioning myself, lol
     
  4. Snookin

    Snookin Well-Known Member R2R Supporter

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    Should have 24hrs to claim. If you are only using phone calls you better have after hour support for calls to claim. Not everyone in your same timezone and many people buy APEX controllers because of their busy schedules and travel habits. 12hrs is not a large enough timeframe to claim imo.
     
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  5. JDnKY

    JDnKY Active Member R2R Supporter

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    This list works! I signed up about 40 minutes after this post was created, my Trident will be here tomorrow.

    Thanks @Bulk Reef Supply
     
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  6. coral-boss

    coral-boss Well-Known Member R2R Supporter Partner Member 2019

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    hmmm. I signed up less than 5 minutes after this was created and haven't got a call :(
     
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  7. saf1

    saf1 Valuable Member R2R Supporter

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    I would second this. I was within three minutes and I'm sitting here listening to "Call Me Maybe"...

    It is what it is I guess.
     
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  8. leepink23

    leepink23 Valuable Member R2R Supporter Build Thread Contributor

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    I was about 5 minutes
     
  9. DangerDave

    DangerDave Well-Known Member R2R Supporter Reef Tank 365 Build Thread Contributor NJRC Member

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    I signed up right away too, nothing yet... :(
     
  10. ibondy

    ibondy Active Member R2R Supporter Build Thread Contributor

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    I was about 3 minutes and no call from BRS so far.
     
  11. JPK

    JPK Active Member Build Thread Contributor

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    I signed up within the same minute it was posted (10:07 AM PST) on the "Waiting list for Trident" thread and haven't received a call. Looking at the order they are calling people, I assume they are going off a block of names (or something similar), vs exact sign up times. Either that or I was too fast and my info didn't register right. Thankfully this is just a piece of equipment and not a liver ;)
     
  12. saf1

    saf1 Valuable Member R2R Supporter

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    Lol. True - not a heart or liver. Next week though - I may be singing a different song.
     
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  13. Juniorh2r

    Juniorh2r Active Member

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    I signed up let's see what happens
     
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  14. Snookin

    Snookin Well-Known Member R2R Supporter

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    The sign up method was a quick decision over reaction to consumers complaints. Should have kept it as first come first serve to order when in stock. This method has the same flaws. It was just first to sign up after seeing an online post this time. And this method doesn’t seem to be following the list based off peoples sign up times.
     
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  15. Snookin

    Snookin Well-Known Member R2R Supporter

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    This sign up method also leaves more opportunities for loopholes and people signing up friends and family members to try and secure additional units. Not smart imo
     
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  16. JDnKY

    JDnKY Active Member R2R Supporter

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    Maybe I was wrong about my sign up time. I signed up as so0n as I saw this post. There were no emails confirming signup so I have nothing solid to compare my signup time to this post time. I would never jump line and BRS has no reason to choose me over anyone else. Guess I was quicker than I thought.
     
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  17. saf1

    saf1 Valuable Member R2R Supporter

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    Yep - no idea. All I know is Thursday at 10:07 forum time a post was made to sign up. From that time to 10:10 forum time I had signed up and replied done. At best 3 minutes assuming they posted in the waiting list thread first and no one in between saw it on their portal page. Still would figure I'm in the top 20...

    I'm reading a bit much into it but still a bit at odds with regards to the whole cart experience and time outs. So lifting up a glass to next week. Cheers.
     
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  18. Bulk Reef Supply

    Bulk Reef Supply Valuable Member R2R Supporter Gold Sponsor Partner Sponsor 2019

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    No doubt that this isn't an ideal way to purchase a product and there are indeed some potential loopholes. At the end of the day, we made this move to improve the customer experience. Nothing is worse than ordering a product then getting a call to say that we accidentally sold too many and need to cancel your order or delay delivery. By having a list, we are able to call each person individually and ensure that we sell exactly as many units as we have on hand. Once demand dies down and the Tridents are kept in stock regularly, we'll go back to how other products on our website are sold :)
     
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  19. Snookin

    Snookin Well-Known Member R2R Supporter

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    I completely understand there really isn’t a perfect solution to this for BRS or the other vendors. Just stating my opinion that I liked the former method vs the latter. I buy all my dry goods from BRS and all my livestock from WWC. So glad you guys have partnered. Both best in the business imo.
     
  20. ibondy

    ibondy Active Member R2R Supporter Build Thread Contributor

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    Is this perfect, no! But I surely appreciate BRS jumping on this topic and creating a list. I am sure my turn will come and I do not have to chase weekly releases and hope for the best. Thank you BRS, really appreciate your effort in Neptune Systems mess. Now, when is my turn?;Happy
     
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