Trident test C fail

[arafas]

Can somebody help me with trident test C fail. 99% of the time I can resolve all trident related issue. All over sudden I am getting test C failure. I took it apart 6 times already every line has been cleaned. The black part flushed with alcohol. I watched each pinch valve and seems to be working fine. I primed each reagent and sample line and goes up to correct levels. When it does Alk test it's fine but when I do combined or calibration it throws test c fail. Everyhting I seen online seems like no concrete answer, on the YouTube video from neptune they said usually this is caused by a big failure from pinch valve, or really cloggedand etc. but all working fine. I would appreciate if somebody knows and they could help me

 

[dakoop]

Do you have enough in bottle c

 

[arafas]

Yes, enough. I mean it also primes full amount in to cuvette.

 

[Jclauserr]

Did you ever figure out what's going on? I took mine apart twice now. Still no luck.

 

[areefer01]

Did you ever figure out what's going on? I took mine apart twice now. Still no luck.

Necro'd a thread from 2025.

I would submit a ticket to Neptune to get in the queue for Monday. C fail error - I would check the reagent drawer to make sure the lines are not pinched or have kinks. If the Trident ACM is on a sturdy shelf you can open the reagent try and see if it picks up the next test. You can Prime C before next test. If it still fails with error you have a ticket open.

Neptune has a debug flow chart if you search on the error it should take you there. It will give options as well.