Triton Supplements

Discussion in 'Bulk Reef Supply' started by Jimmy Lee, Dec 30, 2017.

  1. Jimmy Lee

    Jimmy Lee Well-Known Member R2R Supporter Build Thread Contributor

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    When will you guys be receiving a new shipment of Triton Core 7 Triton Method milk containers in? I was told thev 22nd. I'm still waiting on a replacement order. Thank you.
     
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  2. Bulk Reef Supply

    Bulk Reef Supply Well-Known Member R2R Supporter Gold Sponsor

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    Hi Jimmy,

    I don't have an ETA from the distributor yet unfortunately, which I know is not the desired answer... :( Feel free to PM me if I can help w/ an alternative to the replacement order. I know waiting on this is frustrating.
     
  3. SnowDog

    SnowDog Member

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    The lack of availability of Triton product really makes it difficult to choose their method. Being dependant on their line of supplements creates a single point of failure for those of us who have implemented the "Triton System". Hopefully, another vendor will produce products that are compatible with the "Triton Method" to help offset the risk.
     
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  4. Jimmy Lee

    Jimmy Lee Well-Known Member R2R Supporter Build Thread Contributor

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    I agree 1,000,000%
     
  5. Bulk Reef Supply

    Bulk Reef Supply Well-Known Member R2R Supporter Gold Sponsor

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    We've been in close contact with Triton and have another shipment on the way very soon. They performed some additional quality updates to the updated packaging to ensure it is meeting customers needs so while the delay was unfortunate, it will be in all of our best interest in the long run!

    I can certainly keep this thread updated with the latest ETA's I am seeing :)
     
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  6. Jimmy Lee

    Jimmy Lee Well-Known Member R2R Supporter Build Thread Contributor

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    Was there a previous shipment that I may have missed? Ive been waiting for what seems like 1 month now.
    Also I have leaky milk carton containers and talked to someone by email quite a while back who said I would be sent replacement items to make up for the leaky ones.
    Will this be sent out priority before product is put on the website or will there be enough for everyone?

    Thank you.
     
  7. Bulk Reef Supply

    Bulk Reef Supply Well-Known Member R2R Supporter Gold Sponsor

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    Back orders/replacements would be fulfilled first - of course!
     
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  8. Jimmy Lee

    Jimmy Lee Well-Known Member R2R Supporter Build Thread Contributor

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    Cool!
    ;Cat;Cat
     
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  9. joefishUC

    joefishUC Active Member R2R Supporter Gold Sponsor

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    Hi all,

    I know how incredibly frustrating it is to switch to a product only to see it out of stock when needed. I have some good news though- Core 7 is in the air and bound for the US as we speak. Arrival time is end of next week. BRS will be fully stocked once it lands (providing no freight issues). The lack of inventory is solely do to production issues. BRS has been extremely on top of and proactive in the ordering of products. Here is a brief explanation as to the delay.

    The last few months proved to be quite challenging for Triton. The switch from plastic bottles to the more environmentally sound Tetra Pak containers was met with some issues. The containers failed to remain fully sealed after brief exposure to the pressures associated with air travel. There was no choice but to halt production until the problem was resolved. This took longer than expected to fix since even a 98% success rate was not good enough. It needed to be perfect.
    This was a one time, painful but essential fix and thankfully we are now seeing the tail end of the issues. Production has been fully ramped up including a full work week even during the customary holiday break. The only products that will not be seen for at least another 6 weeks is the bulk 10L Core 7 products. These can only travel to the US via ocean liner which is a much slower route than shipping by air. Please be rest assured that the products you love will be readily available and also better for the environment.

    Thank you for understanding. -Joe Caparatta
     
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