So I've got a Biota tang coming tomorrow and I want UPS to hold it at the local hub so I can pick it up and not wait for the truck to show up hours later. The fish will go to the local hub from the airport before being put on the truck for delivery. And to do this for me UPS wants to charge me $7.99 (yes I talked to a human). I can't tell you how many times I've done this before with out EVER being charged for this. What a JOKE.