Just got this pump and was trying to calibrate and test it out but its leaking from the quick connects. It won't seal on both sides. Seems others are having this issue as well. How do I go about fixing this?
I currently have an Neptune Apex also a EM Reeflink (going to sell) and debating on dosing pumps considering the EM versa just got released along with the Mobius control app. Wanted to know what people's thoughts were about the following setup: Currently planned setup: Neptune Apex WXM to...
But basically is a know issue by Ecotech, just place a ticket on their web page or give them a call. They will send you new fittings that will fix your issue.
If you open a ticket in their support page, they'll take care of you by sending a replacement tubing set. In the meantime, you can try getting the o-rings off a john guest fitting and either replacing the o-rings on the versa tubing or adding the o-rings. If you add the o-rings (2 o-rings on each fitting), it'll be difficult to pop the tubing back out but it won't leak. At least that's what fixed my leak.
I got the exact same problem. I bought 2 on Monday and try to set these up today and the seals are not holding leading to leaks tubes not being able to pump or hold water on the tubes. Sucks that this is occurring on both units that I bought . Hopefully I’ll get a reply to ticket I opened and get replacements soon.
For reference, the problem was a batch of faulty tube assemblies (VX102)
Seams a lot of folks got the bad ones from Marine Depot, am guessing they got some of the early shipments from Ecotech before they corrected the issue in manufacturing. Left seals were different than the replacement part. When I spoke to the Ecotech rep he refused to acknowledge it being a known issue, but was able to comment that replacing this part has resolved the issue for other cases lol. Since replacing this part - the pump has been performing very well.