Waiting list for Trident

[User1]

This is not a BRS issue it is a manufacturer issue. This has been a problem for a long time and is the main reason I never considered it when setting up my tank.

BRS manages the list.

We know there is a demand greater than the supply at the moment and we also know Neptune is working on this. The Mindstream folks are in a similar position. That is good news for both vendors. Bad news for us hobbyist though - sort of.

Anyway we are talking about the BRS list which is managed by them. They had no choice but to throw this together, ad-hoc, because again demand and their web portal inventory system. Several people had Tridents in their cart but lost them as they entered their payment information or other issues.

I do not know nor will say which internet source had the first ' enter email address for waiting list ' link but several of us responded to the R2R thread saying we signed up. Within 10 minutes some 30 minutes, etc. Still no call.

Others, like my daughter, singed up days if not weeks later and received a notification that their turn is up. Why wouldn't one question the list, order of list, and process let alone why one can't simply send in a email, asking for position, and make it a lower priority response for the day???

I fully understand the demand, the wonky inventory system, personal choice to save or not save CC information (security wise something I never do - then again part of my work), and rush to build the list. People are human.

I do not agree with the reason to query said list and find position. If it helps I am more than happy to show you in my case the list going live on this board and a few of us responding within minutes saying signed up. Here we are 4 months later with nothing.

Granted several already found their Trident so it is a moot point. So - it is sort of a big deal regardless of how we feel about BRS. Like I said - I like small business, I like what they do video wise, and I think I would probably have a beer or two with them. Just the list though is my issue because it is clearly mixed up and not in order of the requests coming in.

 

[MnFish1]

I fully understand the demand, the wonky inventory system, personal choice to save or not save CC information (security wise something I never do - then again part of my work), and rush to build the list. People are human.

Not to mention that BRS was hacked a couple years ago - and credit cards were (possibly) compromised. To their credit - they did immediately disclose it - and got into a program where credit monitoring etc was provided. The rest of your comments are spot on - I was also in the 'trident in the cart' position - by the time I entered my number it was gone - Thus I really supported the 'list' - and again signed up immediately. (also - I did get a call - but it was long after many others who had signed up after me got their trident) - thats the problem here I think

 

[Sarah24!]

Everyone with a tank has a certain level of automation. I assume you have a heater with a thermostat, a light with some kind of timer, maybe even an ATO?

I have all of the above, a controller, an alk tester, and doser. Don't need most of it to enjoy the hobby, but like most hobbies, the gadgets are fun :) I like having objective measurements of things that are going on in my tank, some people prefer sticking to the eye test.

And I'm lazy, oh so very lazy :)

Hello,

Ahhh actually probably my heaters are thermostat controlled so I have to manually set them. But If you consider a simply relay switch or circuit automation lol then I have automation.

I use the current mArine orbit pro (high powered ones not the Ic pro version, if your curious its model 4117). It comes with a basic ramp timer with a remote but it’s nothing like the new leds like ghl x7 or kessil that needs internet or links etc. all of my wave makers are the eflux from current so it’s more manual I have to set them or if I want to change them I have to manuall do so with the remote on the Ic controller or Bluetooth (that I had set up before I moved). But that’s it on my tank, everything is literally manual. So I keep my own records changes stcs by physically logging them. I’d use my lamp top but since I use it for patients I Don’t let it leave my office for security reasons.