Hey Everyone,
I have never posted a negative review about a company on the forum before but feel that I need to about Zen Reef.
I just want to say that first off their products look amazing, just wish their customer service wasn't this bad.
When I placed my order for their Photo Box they said that there was a 5-7 day delay for their magnets. After 7 days passed I reached out checking on my order status they responded saying that the order was delayed 14 days due to the winter storm. I was totally fine with that but asked for a discount, no response. 4-5 days later I send a follow up email, yet again no response. 14 days since my order was placed I send another follow up email and still haven't heard anything. I have tried reaching out to them 4 plus times and haven't heard anything.
After doing some research I went through there Facebook reviews and Instagram comments to see that they do this quite often, charge customers for 100 dollar plus products say their is a delay then ghost them, shipping months later.
Has anyone else had this happen before with them?
What would you recommend that I do, cancel the order? I just don't know where else to get a high quality photo box.
I have never posted a negative review about a company on the forum before but feel that I need to about Zen Reef.
I just want to say that first off their products look amazing, just wish their customer service wasn't this bad.
When I placed my order for their Photo Box they said that there was a 5-7 day delay for their magnets. After 7 days passed I reached out checking on my order status they responded saying that the order was delayed 14 days due to the winter storm. I was totally fine with that but asked for a discount, no response. 4-5 days later I send a follow up email, yet again no response. 14 days since my order was placed I send another follow up email and still haven't heard anything. I have tried reaching out to them 4 plus times and haven't heard anything.
After doing some research I went through there Facebook reviews and Instagram comments to see that they do this quite often, charge customers for 100 dollar plus products say their is a delay then ghost them, shipping months later.
Has anyone else had this happen before with them?
What would you recommend that I do, cancel the order? I just don't know where else to get a high quality photo box.