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My Seneye isn’t reading pH or ammonia correct and they are sending a new unit. My question is with a bad unit is the par meter wrong also?
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I wouldn't call it a replacement yet. I still haven't gotten it.Seneye Support
Has anybody dealt with them before? Are they reliable? I have a bricked Seneye Reef and they said they would replace it, now I haven't heard from them since Friday morning and they haven't answered any emails. I can't return it, manufacturer seal is broken, and since the company is in the UK...www.reef2reef.com
Not an nh3 misread. A post to show decent tech support by seneye, replacing bad meter.
I set up a new Seneye about 23 days ago and the slide has always read .001 without any kind of fluctuation. I will be putting in a new slide in about a week and will update what that one reads.
Maybe the calibration point is off for NH3. I discuss it back in this Post #38. My Seneye has been reading most of the NH4Cl additions I have been doing since adjusting the trim.New slide was put in a few days ago and it's still measuring Nh3 at .001 with no changes at all. Slide was soaked 48 hours in tank water as the directions state. It looks like my unit might be defective.
Well they sent me a new unit. I thought it was bad also till I added some ammonia. Looks like I only need to trim the pH.My Seneye isn’t reading pH or ammonia correct and they are sending a new unit. My question is with a bad unit is the par meter wrong also?
I wish there was a cure for confirmation bias!Most of the miss reads can probably be attributed to mass producing the slides at a reasonable price for a "hobby grade" device.
And the problem I see is that you're pretty much going to get all the people with "issues" and not nearly as many of the people with no issues. Which will reinforce confirmation bias, even if the problems are with a small subset of users.
The only way to really test this is to get multiple testers set up on the same tank and go through a few hundred slides.
I don't think it's confirmation bias causing issues. It's that our hobby is so small in comparison to others that our issues aren't worth investigating for companies or research facilities.I wish there was a cure for confirmation bias!
It seems to drive the popularity of the idea that low nutrients being the cause of dinoflagellate outbreaks.
I have to wonder whether confirmation bias is actually holding back this hobby from solving many issues.
Good points!I don't think it's confirmation bias causing issues. It's that our hobby is so small in comparison to others that our issues aren't worth investigating for companies or research facilities.
I knew what you meant. I'm sure 100% that confirmation bias along with the simple misunderstanding that correlation ≠ causation hold allot of reefers back from figuring problems out.Good points!
I did not mean that confirmation bias causes issues in the hobby but slows our understanding of them and inventing solutions.
Good luck on the new device. I wonder whether Seneye is a struggling start up that can’t afford free return shipping OR are they just trying to discourage replacements unless you really, really mean it.Going back to a few weeks ago when I’m posted about my Ammonia reading being stuck at the highest possible level and everything in tank healthy.
I was asked to send pics to Seneye customer service if the device and the slide. They said the device was not reading the slide correctly and that they would send me a new device.
I was then asked to mail my defective device to a distributor in Canada (I’m in RI, USA) and had to pay $25 for this which they would not reimburse or send me an extra set of slides or anything.
After I let them know I shipped them back their product then they shipped me a new one. Personally I think it is crap that I had to pay $1 more to get a new Seneye when the one I received in the first place was defective. Since I had no recourse I was stuck.
I received the new Seneye a few days ago and I’ll set up soon. I don’t have a lot of faith it’s going to work as indicated for either the pH or Ammonia as the last one didnt and I confirmed it didn’t using Hanna and Red Sea tests to check against the Seneye.
The par meter seemed functional however I can only count on its accuracy based on what bulk reef supply did with testing on it.