- Joined
- Aug 2, 2016
- Messages
- 55
- Reaction score
- 40
Just a heads up Air Water & Ice does not stand by their lifetime warranty. Unfortunately it is a gimmick.
I order replacement filters for my Hurricane unit about twice a year. Its 20 years old so I understand stuff is going to wear or break in that time. I have replaced parts on my dime over the years which is ok and to be expected.
I had a couple of fittings starting to leak so I thought I'd reach out and see if they would replace them. I emailed and they asked for pictures. That's fine and I sent them. Then they told me that I should replaced the unit. They recommend replacing them every 7 years. I mentioned it had a lifetime warranty and that it was working just fine so I would just like the parts. Mind you these parts add of to 5 dollars. They kept pushing replacement. I said again that I wasn't interested.
Finally they said that if I purchased all the filters (which I was going to do anyways bit hadn't mentioned) that they would throw those in.
These are 5 bucks worth of parts. I'd hate to imagine if I called them on their lifetime warranty on something more expensive.
Just a heads up regarding the warranty if that tips the scales for your purchase. It will not be honored. They've always been great in the past but I heard they sold the company. I will be trying out a new rodi unit after these filters are done.
I order replacement filters for my Hurricane unit about twice a year. Its 20 years old so I understand stuff is going to wear or break in that time. I have replaced parts on my dime over the years which is ok and to be expected.
I had a couple of fittings starting to leak so I thought I'd reach out and see if they would replace them. I emailed and they asked for pictures. That's fine and I sent them. Then they told me that I should replaced the unit. They recommend replacing them every 7 years. I mentioned it had a lifetime warranty and that it was working just fine so I would just like the parts. Mind you these parts add of to 5 dollars. They kept pushing replacement. I said again that I wasn't interested.
Finally they said that if I purchased all the filters (which I was going to do anyways bit hadn't mentioned) that they would throw those in.
These are 5 bucks worth of parts. I'd hate to imagine if I called them on their lifetime warranty on something more expensive.
Just a heads up regarding the warranty if that tips the scales for your purchase. It will not be honored. They've always been great in the past but I heard they sold the company. I will be trying out a new rodi unit after these filters are done.