Aww man, I’m really sorry this happened again.
I feel for ya.
I do agree that IM customer service is top shelf.
FWIW, I ship out roughly 1.3 million bikes from my location.
Approximately 12,000 trucks.
We load them beautifully, take pics, and BAM!
We get a pic from the customer and sometimes it’s totally unbelievable.
Sometimes the greatest care cannot compete with potholes and slammin the brakes.
I feel for ya.
I do agree that IM customer service is top shelf.
FWIW, I ship out roughly 1.3 million bikes from my location.
Approximately 12,000 trucks.
We load them beautifully, take pics, and BAM!
We get a pic from the customer and sometimes it’s totally unbelievable.
Sometimes the greatest care cannot compete with potholes and slammin the brakes.