AquaSD—>fail

FishTacos2

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Headed down to the San Diego Zoo with the family today. I had read so many good reviews about Aqua SD and was happy when my wife agreed that we could stop in on the way home.

Looking forward to this all week, I walked into the store with $200 burning a hole in my pocket. My goal was to get at least one nice stand out Acro frag.

When I got there they had some (<20) SPS on display but none were show stoppers. The guy made a point to tell me that these frags “had not sold for a long time as evidenced by the completely encrusted frag plugs”. While he ment this to be a selling point it was no wonder these particular frags had not been sold. Not the centerpieces I was after.

I asked the worker if that’s all they had in stock, well knowing that their website boasted a much larger selection.

I was told that most of their coral was in the back room. You could see it was a huge warehouse with row after row of frag tanks.

The worker said I couldn’t go back there unless a worker supervised me. Ok, I think, let’s go! But, he explains, you have to already know what you want.

Odd…normally when shopping for anything one would browse the inventory until something caught your eye. I asked if he meant that I had to shop their wysiwyg section online and pick a piece first. He said no, but he needed to know what I wanted and what I was willing to spend.

I quickly responded “I'm looking for an acro frag in the $100 price range”

He said he would check in back. Returned saying everyone was processing online orders. Then said he would check in back again. Then said nobody would be able to show me around. Lots of awkward pauses later he says I could wait 15 minutes until maybe someone got back from lunch.

Sleeping kids and wife in the car, it was time to call it quits. I left with a confused “ what the heck just happened” feeling.

I wouldn’t waste your time with this store. Based on reviews, I’m sure their online ordering is probably great. In my experience they could care less about an in person sale from a motivated (nonetheless excited) buyer.
 

braaap

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They don’t care. And their online sales have been getting worse and worse.

Your $200 was nothing to them. Considering they require a $100 minimum most of the orders they were packing were in the $200+ range most likely. They are just a chop shop after all. I used to recommend them and would still for things like plate corals, clams and inverts. But nothing else.
 

SPSDomination

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Bummer u had a crappy experience. Deff way better places to get your acro’s though. Spend your hard earned money elsewhere. Their online pics look way oversaturated.
 

JoJosReef

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Used to be my Go-To. Not interested anymore. Agree that it seems more and more like a chop shop--I've been through their tanks in the back. I do have a very good plate coral from them. My last order of two clams from them both died in a week. What really irked me was their change in minimum orders.
 

TangerineSpeedo

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If you have $200 bucks burning a hole in your pocket I have some Acro's for you! What are you looking for?
There are many people selling some nice corals in Socal. The shows have some nice stuff for 1/3 of online prices. @Garrett's Acropolis comes to mind for some nice sticks.
 

fish_collector

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If you have $200 bucks burning a hole in your pocket I have some Acro's for you! What are you looking for?
There are many people selling some nice corals in Socal. The shows have some nice stuff for 1/3 of online prices. @Garrett's Acropolis comes to mind for some nice sticks.
Garret's Acropolis is good, I've got a few pieces from him. Him and his wife are super friendly.
 

slingfox

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AquaSD is one of the absolute last places I would think of to buy SPS. Better to order from a place that specializes in SPS. So many horror stories with AquaSD I don’t even check their website anymore.
 

AquaSD

We specialize in Rare and Unusual Corals!
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Hi @FishTacos2

We are very sorry to hear about the disappointing experience you had. We completely understand your frustration, especially after a long day at the Zoo with the fam. The visit to our store was supposed to add to the fun you intended to have that day, and we are sorry we took away from that.

To speak to the in-store process: we absolutely hear you. The reason we require customers to be escorted in the back is due to numerous trip hazards, wet walkways, and tight spaces in our warehouse setup. It’s a working environment where safety has to be our top priority, and we’ve unfortunately learned the hard way that one misstep back there can quickly become a serious issue. However is seems that how that policy was communicated fell short of the exceptional customer service we strive for. We are deeply sorry for that.

We’re a small team juggling both online and in-store operations, and while that’s no excuse, it sometimes creates unfortunate gaps, unfortunately like this one. We’re taking your feedback seriously and are discussing ways to improve how serve walk-in customers, especially those, like yourself, who come ready to support us and excited to find something special.

We’d love the opportunity to make this right. If you’re open to it, please reach out to us directly via phone or email at [email protected] We’d be happy to personally help you find that standout Acro frag you were hoping for.

Thank you again for taking the time to share your experience. We know we have room to grow, and your feedback helps us do that.

Best,
Team Aqua SD
 
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