Did I just make a expensive mistake

pecan2phat

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Same here.
I ordered a standard 5"x15"x15" ATO reservoir and heard nothing from them. Sent an email and no response. Just kept clicking on the order status and eventually it showed that it was shipped 8 days later. So don't expect anything to be in stock and don't expect a response to any inquiries regarding your order.
 
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Grimmj

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Same here.
I ordered a standard 5"x15"x15" ATO reservoir and heard nothing from them. Sent an email and no response. Just kept clicking on the order status and eventually it showed that it was shipped 8 days later. So don't expect anything to be in stock and don't expect a response to any inquiries regarding your order.
I left a voicemail with my order number and heard back from Jon that it would be shipping the following day.
 

pecan2phat

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Good that he called you back but overall way to run a business, not so great.
In my case, there is no followup to the order. There should at least be a second email with a tracking number notifying the customer that their order has been shipped.
 
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Grimmj

Grimmj

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Good that he called you back but overall way to run a business, not so great.
In my case, there is no followup to the order. There should at least be a second email with a tracking number notifying the customer that their order has been shipped.
I used shop to track it. So once there was a number it automatically updated it. Great little app
 

ssdawood

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I have a frag tank 4x2ft
Another frag tank 2x2ft
One ato
One sump

This year I bought a canopy for 1400 dollars shipped. Canopy is great but no holes to hang. He expects me to drill holes. Won't even suggest where to drill holes without compromising integrity of fixture.

Bought a refugium, pvc with acrylic window. Leaks, he wanted to exchange I suggested lemme use glue and save you cash.
One month later never sent the glue.
Till today I am trying to fix leak but no luck.

So buy only in stock items. If you order something custom good luck. Waiting forever.

In stock is good since you can see the product. If you like something on site call him asap and ask if it's in stock
Then order
He is cheaper a little, but no customer service and very busy
I won't be doing any business, as I rather pay a little extra and have some service.
See pics. Wasn't that cheap refugium was 700 shipped, canopy 1400 .
 

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ssdawood

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Now there is a company that does amazing work. I have a 10 year old sump. Not leaking. Same pvc and acrylic.
Prices are also not bad.
This js my sump being made in Germany.
150cmx 49cmx 34cm
Shipped 2800 to door.
I say not bad. Go on his site and compare.

Royal Exclusive GMBH
 

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ssdawood

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Yes work is good. Nothing leaked for me ever.
But this acrylic and pvc welding I don't think he did it correct. That's why mine is leaking.
Never had a problem before. But he could weld pvc and acrylic. He even changed his design.

New refugium have full clear front. Not a window like mine.
 

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