Does anyone from Aqua Illumination

MoreReefPlease · May 25, 2020

Even monitor these threads? My 2x Prime 16 HD lights are 30 days old and the color difference at night and early morning is super noticeable. Also, how the heck are you supposed to Child/Parent these new lights? Attempting the same function with the new lights doesn't work. This shouldn't happen no matter how much you spend on lights. I bet I could get a chinese black box that has better color parity between units and probably equal instructions on pairing.

Has anyone else had any luck calling or emailing AI support to figure these issues out? I'm *THIS* close to returning these things before the window runs out.

Robertellis30 · May 25, 2020

I have 3 32hd paired up putting out the same color of light. I even bought them all at different times from different locations.

Were they purchased new at the same time?

MoreReefPlease · May 25, 2020

Robertellis30 said:
I have 3 32hd paired up putting out the same color of light. I even bought them all at different times from different locations.

Were they purchased new at the same time?

They were purchased a day apart, new from MarineDepot.

So your Hydras are in a child/parent arrangement or they're just paired to the app?

AI-Fi Light: Adding a new child light

Overview If you have an AI-Fi light in your myAI account already and are adding a new AI-Fi light, following the steps below will link those devices in a parent/child relationship in the same group...

support.aquaillumination.com

MoreReefPlease · May 25, 2020

Answering my own question but if anyone else wants the answer here it is:

Basically, we're early adopters and have to deal with the hangups of beta testing lights ATM.

redfishreef96 · May 25, 2020

Do you have both 16 lights on the same tank in your AI app? You can control multiple 16HD on same schedule. Can only put 16HD, 32HD, or 64HD on the schedules of the same kind, they can't mix, which is what I believe your post refers to.

MoreReefPlease said:
Answering my own question but if anyone else wants the answer here it is:

Basically, we're early adopters and have to deal with the hangups of beta testing lights ATM.

Robertellis30 · May 25, 2020

Sorry there just paired with in the app set up.

redfishreef96 · May 25, 2020

If they are running the same schedule and getting different light, I would call customer service. Very responsive that way.

MoreReefPlease · May 25, 2020

redfishreef96 said:
If they are running the same schedule and getting different light, I would call customer service. Very responsive that way.

I've heard mixed responses to this issue, here and reviews on BRS.

MoreReefPlease · May 25, 2020

redfishreef96 said:
Do you have both 16 lights on the same tank in your AI app? You can control multiple 16HD on same schedule. Can only put 16HD, 32HD, or 64HD on the schedules of the same kind, they can't mix, which is what I believe your post refers to.

Yes, same tank, same app, same schedule same phone. One is definitely more purple at night and brighter in the morning.

redfishreef96 · May 25, 2020

Might be issue with led pucks. Can try factory reset, re-install.

MoreReefPlease · May 25, 2020

redfishreef96 said:
Might be issue with led pucks. Can try factory reset, re-install.

Yeah already tried that too. Did factory reset on both.

redfishreef96 · May 25, 2020

Call them get replacement.

Bryan68 · May 25, 2020

They released an app update last week with directions on how to fix these issues, did you update and verify setting per there instructions? It fixed my similar issue.

MoreReefPlease · May 25, 2020

Bryan68 said:
They released an app update last week with directions on how to fix these issues, did you update and verify setting per there instructions? It fixed my similar issue.

Was the update on Android or iOS? I'm using a Galaxy. I sure didn't see anything about an update, I'm going to check right now lol.

Bryan68 · May 25, 2020

Bryan68 said:
They released an app update last week with directions on how to fix these issues, did you update and verify setting per there instructions? It fixed my similar issue.

Bryan68 · May 25, 2020

MoreReefPlease said:
Was the update on Android or iOS? I'm using a Galaxy. I sure didn't see anything about an update, I'm going to check right now lol.

Android device

redfishreef96 · May 25, 2020

Updating mine now too.

Bryan68 said:
They released an app update last week with directions on how to fix these issues, did you update and verify setting per there instructions? It fixed my similar issue.

Bryan68 · May 25, 2020

Great, I bet it fixes your issue.

MoreReefPlease · May 25, 2020

My app had updated in the background. I did the verify thing so we'll see how it goes tonight! Fingers crossed!

MoreReefPlease · May 25, 2020

Jeremy K.A. said:
AI is THE WORST company I have ever done business with. I bought 2 hydra 26's and they released the HD's the day after, I said if I would have known they were releasing a new light I would have waited an extra day. I asked if I could send them back and exchange them for an additional $60 or whatever the difference was and they blocked my E-mail, phone number and never replied on social media. Now years later I can't login to my "MyAI" account. I'll never buy their products again after all of this. Sucks because I was new to the hobby when it happened and almost made me quit it

Isn't it crazy? This is one of the only industries were you can drop hundreds or thousands of dollars and be treated like Joe Blow off the street.