EcoSmart Live App "Cannot connect to device" Message

[coraluv09]

Hey everyone,

Just purchased some radions gen4 and for some reason i'm having a very hard time getting them to stay on. I have used the USB to connect to my laptop. However, now I am trying to use the app but keep getting a message that says "we could not connect your device" in both my ipad and iphone.

Does anyone know how to fix this problem, what am i doing wrong?

Thanks,

 

[sublime275]

Hey everyone,

Just purchased some radions gen4 and for some reason i'm having a very hard time getting them to stay on. I have used the USB to connect to my laptop. However, now I am trying to use the app but keep getting a message that says "we could not connect your device" in both my ipad and iphone.

Does anyone know how to fix this problem, what am i doing wrong?

Thanks,

You need a Reeflink in order to use the app on your iphone or ipad. Do you have one?