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I feel your pain. We have been dealing with this for about a month, what should be easy is far from it. My husband has been on the phone with the Apex AFS support team and they are helping us enter "code" into the system. I never imagined we would need a technology degree to run our tank.I wish I could just pay someone to hook up an APEX NEPTUNE for me and then show me how to work it. I hate trying to figure this out. And I’m intimidated enough to want one but not desperate enough to buy one and torture myself through it