Hydra connection issue

[riche]

I picked up some used hydra 26hd and they power on and lights work but I can’t get them to connect to the app.

I have done the hard reset 3 times, I can see one of them on my internet network but when I click on it , it’s says no internet connection

What am I missing?

 

[RockRash]

I would call AI, I had a issue with a 16hd and they were very helpful.

 

[TangerineSpeedo]

Mobius or AI app? Also I think I had an issue when I set mine up. I think I had to manually put in the serial number. Also you have to make it discoverable. It has been a few years so sorry I can't be more helpfull.
You can do it!

 

[riche]

Mobius or AI app? Also I think I had an issue when I set mine up. I think I had to manually put in the serial number. Also you have to make it discoverable. It has been a few years so sorry I can't be more helpfull.
You can do it!

AI App

I tried to manually put the serial number in and nothing

My internet network picks up the light but when I try to connect it says no internet connection

Could it me my router settings?

I’m not very computer savvy

 

[TangerineSpeedo]

AI App

I tried to manually put the serial number in and nothing

My internet network picks up the light but when I try to connect it says no internet connection

Could it me my router settings?

I’m not very computer savvy

Sorry it has been a long time. I think you set it up via Bluetooth, not internet. maybe make sure on your phone it is discoverable? But you can do chat with customer service and they may be helpful.

 

[riche]

Customer service had me reboot and restart the lights, still nothing.

I tried my prime 16hd and they picked up the app right away

My internet network picks up the hydra 26 but says there is no internet connection.

I’m beyond confused as I’m not a computer guy

 

[TangerineSpeedo]

Maybe you can get some ideas from this.

Hydra 26 connection problems

Hi i currently have 4 hydra 26 hd units that i recently purchased I have connected them to my network and set them up that 3 are children and all connect to the parent. I can log in via the app and control the units as they are connected to the network. However the parent unit constantly...

www.ultimatereef.net

 

[riche]

This is the last email I got from them

Looks like I’m SOL

I contacted the guy I bought them from and he is trying to suggest I hook them up to a loop system

I explained to him that these don’t work like that

AquaIllumination)

Jan 17, 2025, 12:02 PM PST

Hello,

Thank you for following up with me, I am sorry you're having that issue with your Hydra. If the device is not able to be reset and it will not generate in the app in MyAI, this means there is an issue with the devices QCA module. The QCA module is what helps the device connect and communicate ot the MyAI app.

Sadly, this is a hardware issue and will need diagnostics and possible repairs or upgrade. For you to send in your unit for repairs we do not provide the shipping materials for you to send in the device and or the shipping label, that cost would come out of pocket for you. The cost of repairs depends on what the repair team finds so I am unable to provide you a quote or estimate on the costs of repairs. We do not charge for our time, just the parts used in regards to the repair on the unit.

Once the unit is received and been looked at by our technicians, they will reach out to you with their findings and a quote for the possible repairs. Be aware that if the device is unrepairable and we are not able to provide you with any repairs we will offer to upgrade the device with a 40% discount attached when you send that device in. You also have the option of not going ahead with the repairs and the upgrade, in that case we would send back the device unrepaired and as is. I’ll attach a link down below to get started on that process.

Please visit http://aquaillumination.com/support/rma.html and fill out our Return Materials Authorization form to receive the necessary email and other information you need to send your product in for service. At this time typical turnaround is about 10-15 business days. Our technician will reach out to you with a quote once the item has been received and diagnosed.

 

[TangerineSpeedo]

Will the light turn on at all? Also maybe reach out to the guys at @luxdium here or
https://www.luxdium.com/ they may be able to provide a work around.

 

[riche]

Yeah they both turn on, and I think I bought 2 pricey paper weights :(

 

[TangerineSpeedo]

Yeah they both turn on, and I think I bought 2 pricey paper weights :(

If they turn on not all is lost. You can run them on a timer. On one of my tanks I have a standard 26 that I run on a timer. My coral doesn’t care. If you pair it with a couple Luxdium pucks, you will have one sweet light!

 

[riche]

If they turn on not all is lost. You can run them on a timer. On one of my tanks I have a standard 26 that I run on a timer. My coral doesn’t care. If you pair it with a couple Luxdium pucks, you will have one sweet light!

I am unable to adjust them so it would just be 100% and not be able to ramp them up and down and such

 

[riche]

Well I changed something in my phone settings and I am able to get one to connect to the WiFi.

Once I set them both up, will I be able to connect back to my normal wifi network and the lights will still work?

 

[TangerineSpeedo]

Well I changed something in my phone settings and I am able to get one to connect to the WiFi.

Once I set them both up, will I be able to connect back to my normal wifi network and the lights will still work?

It should, hopefully. It will remember the last settings.

 

[Minifoot77]

Router needs a 2.4g channel i had to get a wifi extender to get mine to connect