Someone finally replied to my message on messenger and this is what they said.
"Hello Clifford, I had passed your information on to my guy handling our software problem and thought he had reached out to you already. Our web app crashed and died and we had to launch a new version that was not ready for release. For a period of two weeks we were not able to upload any results. We are collecting customer’s information and sending two replacement tests as an apology."
"Hello Clifford, I had passed your information on to my guy handling our software problem and thought he had reached out to you already. Our web app crashed and died and we had to launch a new version that was not ready for release. For a period of two weeks we were not able to upload any results. We are collecting customer’s information and sending two replacement tests as an apology."