Is this WYSIWYG?

[redseaenroute]

You've been in business for years, isn't this something you should already have figured out?

Yikes... What an absolutely copy/paste/generated response with absolutely no real commitment to making things right... Anxiously awaiting individually tailored responses to each and every complaint I read in this thread... I won't hold my breath.... No AquaSD for me and I will make sure to steer my numerous reffing buddies away as well.

I honestly wasn't even going to post in this thread until I saw this message from vender... Again....Yikes

Thanks for creating this thread OP... Hit em where it hurts ($). It's the only way this changes

 

[Tallen250]

Yikes... What an absolutely copy/paste/generated response with absolutely no real commitment to making things right... Anxiously awaiting individually tailored responses to each and every complaint I read in this thread... I won't hold my breath.... No AquaSD for me and I will make sure to steer my numerous reffing buddies away as well.

I honestly wasn't even going to post in this thread until I saw this message from vender... Again....Yikes

Thanks for creating this thread OP... Hit em where it hurts ($). It's the only way this changes

Honestly I was gonna let this thread sizzle out and just have it up to help others in the future. Then I saw their response. Such bs.
I hope they can figure out their problems because I know for a fact that can’t keep them open.

It really was some chat gpt message I feel and honestly them saying it got resolved was bs. They gave me 20% back on that specific coral. I had more problems than that but I chose not to address it and focus on one. God knows they wouldn’t give me the time of day if I complained about the stuff they tried to pull on me. I just hope others stay away. I hope their business dies.

 

[TacticalBacon]

Honestly I was gonna let this thread sizzle out and just have it up to help others in the future. Then I saw their response. Such bs.
I hope they can figure out their problems because I know for a fact that can’t keep them open.

It really was some chat gpt message I feel and honestly them saying it got resolved was bs. They gave me 20% back on that specific coral. I had more problems than that but I chose not to address it and focus on one. God knows they wouldn’t give me the time of day if I complained about the stuff they tried to pull on me. I just hope others stay away. I hope their business dies.

I was hesitant to order online. But I ordered from SBB corals.
3 shrooms, 1 Goni and 1 torch.
They were exactly like the picture. I was shocked and pleased.

I only ordered 2 shrooms but they gave me a freebie.

They also used new plugs and wrote the name on the plug and the bag.

I would recommend them. I won two in an auction and I had an order about to be shipped. I asked them to hold off on shipping till after the auction and they let me and didn’t charge me for more shipping.

 

[AquaSD Verified Sponsor]

You've been in business for years, isn't this something you should already have figured out?

Yes, while we have been in business for 19 years, it's possible for our pullers to make a mistake. No excuses for that, I'm just pointing out that humans make mistakes sometimes.

 

[AquaSD Verified Sponsor]

Honestly I was gonna let this thread sizzle out and just have it up to help others in the future. Then I saw their response. Such bs.
I hope they can figure out their problems because I know for a fact that can’t keep them open.

It really was some chat gpt message I feel and honestly them saying it got resolved was bs. They gave me 20% back on that specific coral. I had more problems than that but I chose not to address it and focus on one. God knows they wouldn’t give me the time of day if I complained about the stuff they tried to pull on me. I just hope others stay away. I hope their business dies.

You got to keep a healthy zoa colony (with the same zoas you ordered, just in the wrong order on the disk), and got 20% of your money back as a gesture of goodwill to make the situation right for you. While you hope we die, I assure you we're not going anywhere after being a major leader in the industry for nearly two decades. Thank you for the constructive feedback.

 

[jguerin88]

You got to keep a healthy zoa colony (with the same zoas you ordered, just in the wrong order on the disk), and got 20% of your money back as a gesture of goodwill to make the situation right for you. While you hope we die, I assure you we're not going anywhere after being a major leader in the industry for nearly two decades. Thank you for the constructive feedback.

when you come in with bs and don’t actually resolve an issue it deters people from buying from you. i’ve purchased a fair bit with you guys awhile ago but your going on the do not buy from list. i’m sure others will follow suit. of course a couple people not buying from you won’t “make you die” it should be an eye opener on how you guys do business. This is not industry standard behavior.

 

[Reverend Turtle]

Yes, while we have been in business for 19 years, it's possible for our pullers to make a mistake. No excuses for that, I'm just pointing out that humans make mistakes sometimes.

You should probably get more than one set of eyes on the orders then. As I've been seeing more and more wrong pulls from other hobbyists making purchases from you.

 

[Bohemian Waxwing]

Agreed and they just tried to give me 20% back on next order smh!

Hold on.

You got shipped the wrong coral and then only got 20% off a future purchase?

 

[Reverend Turtle]

Hold on.

You got shipped the wrong coral and then only got 20% off a future purchase?

I actually was offered slightly more, but the credit was only good for 4 months. Even if I did want the credit, at least give me a year to use the credit.
I just decided to eat it, as I won't do business with them again.

 

[jguerin88]

Hold on.

You got shipped the wrong coral and then only got 20% off a future purchase?

yeah crap , and then to come in here and say you rectified the situation …..LOL aqua sd needs to be boycotted

 

[jguerin88]

@AquaSD to make this constructive , i’m not bashing you guys because years ago i never had issues. Scroll through these forums there are several threads with various order issues from you guys. maybe make a list of these issues . and start creating preventive measures to assure they arnt repeated. also this gentleman clearly isn’t purchasing from you again so the right thing would be to partially refund him as he’s not going to use the store credit. issues like this are when i’ve seen many other vendors turn an issue into good PR.

 

[winxp_man]

I actually was offered slightly more, but the credit was only good for 4 months. Even if I did want the credit, at least give me a year to use the credit.
I just decided to eat it, as I won't do business with them again.

You want to head a crazy one???

In order a Sherman and a black widow from top shelf. I get two Sherman’s. They credit me with full price off of one which was at $200 and the store credit never expired!

So I ended up getting a white tail bristle tooth! What a beautiful fish for sure! He/she is in QT as we speak!

I will always by from TSA! They even admitted that I was given the wrong nem. But can’t say enough about the service! That is top notch CS for sure!

 

[Bohemian Waxwing]

That is unethical and the fact that they admitted it here makes we wonder if they are opening themselves up to something bigger.

@revhtree #ModSquad is this acceptable behaviour from a sponsor?

@AquaSD mistakes happen, been through this situation on both sides, that in itself isn't a big deal. Admitting you sent the customer the wrong product and not fully refunding it is a level of poor customer service I don't think I've ever seen, except when dealing with frauds.

 

[jguerin88]

That is incredibly unethical and the fact that they admitted it here makes we wonder if they are opening themselves up to something bigger.

@revhtree #ModSquad is this acceptable behaviour from a sponsor?

can’t agree more , this can’t be acceptable

 

[redseaenroute]

can’t agree more , this can’t be acceptable

And I think AquaSD probably needs to rethink their approach to social media interactions as well... This thread was essentially dead and in the background noise at this point. And then THEY came in hot and brought it back to the top with an even more asinine response than the first time! Crazy... Just crazy.

Oh well... At least more hobbyist will see their true colors I guess (pun intended)

 

[IceNein]

I do question why they didn't just let a dead post lie. The only reason for them to necropost is if they were going to do something outstanding to make it right.

 

[jguerin88]

I do question why they didn't just let a dead post lie. The only reason for them to necropost is if they were going to do something outstanding to make it right.

which they didn’t,lol they made it worse , even if they do rectify this it’s not like they weren’t shamed into it. These types of situations as previously mentioned are when “good vendors” shine .

 

[Gjedde]

Was thinking of dropping some $$$ with aquasd. Nope. Will probably stick with battlecorals and poto. Been interested in sbb as-well.

 

[IceNein]

Was thinking of dropping some $$$ with aquasd. Nope. Will probably stick with battlecorals and poto. Been interested in sbb as-well.

Ok, so my honest opinion about AQUA SD is that IF you buy during one of their sales, which is all the time, AND you don't throw a lot of money at any one coral, you can get some pretty good deals. I have ordered from them twice and been satisfied with my orders. I did not order anything high end from them. IMO all of the complaints of them are valid, but if you're budget conscious you can get some decent deals.

 

[Gjedde]

Ok, so my honest opinion about AQUA SD is that IF you buy during one of their sales, which is all the time, AND you don't throw a lot of money at any one coral, you can get some pretty good deals. I have ordered from them twice and been satisfied with my orders. I did not order anything high end from them. IMO all of the complaints of them are valid, but if you're budget conscious you can get some decent deals.

Fair point. Ive got a 15 sq feet of space to fill up. I may give them a chance eventually but with some of the reviews ive seen. Eh. Got some awesome pest free pieces, encrusted, and hassle free from a poto auction a month ago. Maybe slightly more than aquasd.